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Customer Ticket Form Creation

A Grispi customer support form is an online form that customers can fill out to report various issues or requests.

You can create support forms with Grispi. You can manage customer requests by adding the forms you create to your website or customer support platform.

In the form, customers fill in information such as name, e-mail address, subject, description of the problem. The form can also have additional options such as request priority, department selection or uploading additional files. You can customize forms according to workflows.

1. Select Settings → Ticket Forms.

2. Click the +Add Form field to add a new form.

3. When you click Add Form, you can enter the name and description of the new form you will create on the page that appears. You can create the fields you want to see in the form with drag and drop.

4. If you want the request form to be shown to the end user, check the “Customer can edit” option box. You can fill in the consent text field.

5. In the image below, you can see the fields that Grispi brings by default and cannot be removed in the selected request fields section. In the existing ticket fields, you can see the data fields you have already created.

Click here to learn how to add a custom request field to your forms.

6. You can start using the new ticket form you have added by clicking Save.

You can manage customer requests from Grispi by adding the form link to your website or customer support platform.

Link to your form: (tenantname).grispi.com/requests/user-forms/(form id)

You can access your customer form links from Settings -> Quick Start -> Customer Form Channel.

Updated on June 4, 2024

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