What are the explanations for the ticket situations? There are six possible status values. The status of a ticket can be set and updated manually by an agent...
Can I add customizable ticket statuses? Unfortunately, this is not possible. Ticket statuses consist of New, Open, Pending, Suspended, Resolved, and Closed. New ticket statuses cannot...
How can I create a new ticket? Grispi allows you to manage customer requests from all channels—such as phone, email, live chat, social media, and more—on a...
How can I assign an existing ticket to a person? The structure is designed to facilitate collaboration between teams, allowing you to assign tickets to different agents, departments, or managers....
What is the life cycle of a ticket? Every ticket has a life cycle. The life cycle refers to the time a ticket spends from the moment it...
