What are the explanations for the ticket situations? There are six values for status. The status of a ticket can be set and updated manually by an agent...
Can I add customizable ticket statuses? Unfortunately, this is not possible. Ticket statuses consist of New, Open, Pending, Suspended, Resolved and Closed. A new ticket status...
How can I create a new ticket? Grispi allows you to manage customer requests from all channels such as phone, e-mail, live chat, social media, etc. on...
How can I assign an existing ticket to a person? The structure facilitates collaboration between teams, so you can assign tickets to different agents, departments or managers. You can easily...
What is the life cycle of a ticket? Every ticket has a life cycle. The lifecycle is the time the record spends from the moment it arrives at...
