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What is the life cycle of a ticket?

Every ticket has a life cycle. The lifecycle is the time the record spends from the moment it arrives at Grispi Support until it is resolved.

  • The first time a Grispi Support request is received, it becomes a record and is automatically set to New.
  • Set to Open when a delegate is assigned to the ticket.
  • If the agent has a question for the customer, the agent sets the recording to Pending.
  • When the agent resolves the issue, it sets the record to solved.
  • After a certain number of days, the registration is automatically Closed and archived for later reference.

Updated on November 4, 2023

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