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How can I create a new ticket?

Grispi allows you to manage customer requests from all channels such as phone, e-mail, live chat, social media, etc. on a single platform.

You can create a new request in Grispi with different channels.

  1. E-mail
  2. Requests created manually by agents
  3. Incoming calls
  4. Chat
  5. Manually filled customer request forms via support forms
  6. Messages and comments from social media channels such as Instagram, Facebook, X
  7. Whatsapp
  8. Google My Business, App Store, Play Store customer reviews and messages

All of these communication options are called channels. You decide which channels you want to enable in your Grispi account and how your customers can reach you. All tickets from all channels become Grispi Tickets.

1. You can create automatic requests by e-mail. When your customers send an e-mail to [email protected] automatically when you start using Grispi, your automatic request will be created through the system.

    You can also direct your e-mails received to your company e-mail or any e-mail to [email protected] e-mail address and open it as a request to Grispi. How can I create an automatic ticket from the mail?

    Your requests that are automatically opened by e-mail fall into the “Unassigned requests” field. You can make automatic assignment according to the conditions you want using triggers.

    2. You can create a ticket manually via the web. Click on the “+ Add” button on the homepage and click on the “Ticket” field in the window that opens.

    When you click on the ticket field, a page like the one below will open in front of you. You can select the form you want to create a request. You must fill in the mandatory fields to create a request.

    3. To create automatic tickets with incoming calls, you must first implement Grispi switchboard integration. After setting up the virtual switchboard, when you receive a call, if the user is registered with the phone information, the registration screen will automatically open in front of you. On this ticket screen, the requester section is automatically filled in, saving you time. If the search topic is related to the user’s previous requests, you can merge the tickets. see also. Record Merge

    Call recording and details are added in the ticket. You can listen to the call recording.

    If the search topic is a different subject, you can create it by filling in the content of the ticket.

    4. Grispi Chat is a customer communication tool that provides live chat support on your website. This platform allows your customers to communicate instantly while browsing your website.

      With the Grispi chat area you can add to your website, your customers can contact you instantly and submit their requests. Agents can respond to incoming chat requests.

      5. You can create support forms that can be filled in by your customers.
      A customer support form is a form or document that your customers can fill out to report various issues or requests.

        Customer support forms are usually available on your website or you can add them to your customer support platform. In the form, customers fill in information such as name, email address, subject, description of the problem. You can view and manage incoming requests in Grispi. How can I show the ticket form to the end user?

        6. The customer support team can manage and respond to messages, comments or notifications from social media through Grispi. For example, when your customers send messages from platforms like Instagram, Facebook or X, you can view and respond to these messages through Grispi.

        7. By integrating your WhatsApp Business account with Grispi, you can manage and reply to messages from your WhatsApp account from within Grispi.

        8. You can manage and respond to Google My Business, App Store, Play Store customer reviews and messages through Grispi.

        Updated on April 7, 2024

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