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Can I add customizable ticket statuses?

Unfortunately, this is not possible. Ticket statuses consist of New, Open, Pending, Suspended, Resolved and Closed. A new ticket status cannot be added.

Click here to see the descriptions of the ticket statuses.

However, you can add custom request fields to your forms to include them in your workflow. Click here to get information about ticket fields.

Updated on April 7, 2024

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