You can customize your tickets fields to collect more information about your customer or their issues.
To Add Custom Field;
1. Click Settings → Tickets Fields.
![](https://support.grispi.com/wp-content/uploads/2023/11/ticket_field-1.png)
2. Select a field type you want to use from the pop-up window.
![](https://support.grispi.com/wp-content/uploads/2023/11/ticket_field2.png)
Grispi offers you many field types. For more information about customizable field types, please visit the article “How can I customize data fields?“.
3. Add name and description for the field type.
![](https://support.grispi.com/wp-content/uploads/2023/10/field-1.png)
4. Select an option for Permissions.
![](https://support.grispi.com/wp-content/uploads/2023/11/ticket_field_permission.png)
The area will be visible to the customer or agent. You should therefore enter a title and description for your customers or agent to see.
Agent only: Can only be edited and viewed by your agents.
Editable for Customers: End users can fill in form fields.
Read-only for Customers: End users can only view form fields.
5. Determine your choice of requirements.
![](https://support.grispi.com/wp-content/uploads/2023/11/ticket_field_required.png)
If the agent needs to fill in the field to resolve the request, select the “Required to resolve” tab.
If the customer needs to fill in the field to send a request, select the “Required to send a ticket” tab.
6. Click the Save button.
![](https://support.grispi.com/wp-content/uploads/2022/09/image-5.png)