Grispi offers everything you need in a support management platform. Below are the main features:
- Multichannel Support System
Manage different communication channels such as email, chat, and call center from a single platform. View all tickets in one place and deliver fast, complete service to your customers.
- Chat
Instantly respond to visitors on your website using the chat feature. Easily capture and register potential customers in your CRM system.
- Customized Customer Experience
Tailor the panel to meet your business needs. Define team responsibilities with filters, enhance internal collaboration with tags, and prioritize customer tickets efficiently.
- E-Mail Management
Automatically convert incoming emails into support tickets to improve team productivity and ensure no tickets goes unanswered.
- Quick Answers with Templates
Create fast, consistent responses with predefined templates. Reduce customer wait times and boost your team’s ticket resolution capacity.
- Reporting and Analysis
Generate detailed, customizable reports for inbound and outbound calls, emails, and support tickets. Apply filters and make informed, data-driven decisions.
- Cloud Call Center
Set up your cloud-based call center in minutes. Manage all incoming and outgoing calls with features like call queuing and high-quality voice recording, increasing your team’s efficiency.
- Automations
Automatically classify and assign tickets, define business hours, and create rules for automated actions based on custom conditions.
- Team Collaboration
Design workflows that support cross-departmental collaboration. Improve coordination and task-sharing with filters and tags to deliver a better support experience.
- Personalized Forms
Build custom forms with fields tailored to your needs. Use them to collect relevant customer data and streamline ticket management.
Visit the Features page to explore all capabilities in detail.
