You can customize your tickets fields to collect more information about your customer or their issues.
To Add Custom Field;
1. Click Settings → Tickets Fields.
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2. Select a field type you want to use from the pop-up window.
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Grispi offers you many field types. For more information about customizable field types, please visit the article “How can I customize data fields?“.
3. Add name and description for the field type.
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4. Select an option for Permissions.
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The area will be visible to the customer or agent. You should therefore enter a title and description for your customers or agent to see.
Agent only: Can only be edited and viewed by your agents.
Editable for Customers: End users can fill in form fields.
Read-only for Customers: End users can only view form fields.
5. Determine your choice of requirements.
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If the agent needs to fill in the field to resolve the request, select the “Required to resolve” tab.
If the customer needs to fill in the field to send a request, select the “Required to send a ticket” tab.
6. Click the Save button.
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