How can I customize data fields? You can customize the data fields according to your usage in Settings → Ticket Fields. Grispi automatically provides you with...
How can I make data fields mandatory for the ticket? Yes, you can select the mandatory status when creating data fields. In the Administration panel > Ticket Fields tab, select...
Can I merge multiple tickets for the same customer? Yes, it is possible in CRM systems for a person to have multiple records. In this context, click on the...
How do I prevent multiple agents from working on a ticket at the same time? An eye icon appears on the ticket with the tab open on the screen if another agent has also interacted...
How to Create a Request in Grispi with Elementor Forms Widget? You can create form fields on your website through Elementor so that your customers can contact you. You can automatically...
