Can I export my tickets in filters as excel? Yes, you can export your tickets in Excel format according to the filters you create. You can export an existing...
How Can I Make Bulk Changes to Tickets? You can update multiple tickets at once using the bulk change feature. For example, if you want to assign yourself...
Ticket Lifecycle Ticket situations A ticket can go through six different phases during its lifecycle. The status can be set and updated...
Can I automatically assign tickets to a specific group or agent? You can automatically assign incoming tickets to specific people or groups. You can do this by adding a Trigger, which...
How can I customize the ticket management system? Grispi allows customization of all areas according to your needs. You can tailor all CRM data in the system to...
