Grispi’s chat feature allows customer requests to be routed to agents and responded to quickly. You need to add agents to the chat group to determine which agents will receive requests from the chat.
- Log in to your Grispi management account and click on “Settings” in the left side menu.
- Click on the “Manage” tab and select the “People” option.
- Click on the“Groups” tab.
- Go to the chat group and click the Edit button. You can add users to the chat group or remove existing users from the area that opens.
- Requests from the chat are sent to the agents attached to the chat group and they can respond.
