Grispi’s chat feature allows customer tickets to be routed to agents for quick responses. To determine which agents will receive chat tickets, you need to add them to the relevant chat group.
- Log in to your Grispi management account and click on “Settings” in the left-hand menu.
- Click on the “Manage” tab and select the “People” option.
- Then, click on the “Groups” tab.
- Go to the chat group and click the Edit button. From the window that opens, you can add users to the chat group or remove existing ones.
- Chat tickets will be directed to the agents assigned to the chat group, and they will be able to respond accordingly.
