By integrating Grispi’s chat feature into your website, you can enable your customers to communicate directly through your website.
This feature allows you to answer customer questions in real time and offer personalized support. It is easy to integrate and can be customized to fit your website design. You can also transfer chat between departments and increase customer satisfaction.
1. Activate the Chat Feature
- Log in to your Grispi management account and click on“Settings” in the left side menu.
- Click on the“Channels” tab under the Settings menu and select“Chat“.
- Turn the” Activate Chat App” switch to the on position. This will enable the chat application for all users in the Chat group.
- Save the settings by clicking on the“Save Changes” button.
2. Integrating a Chat App into a Website
- To add the Chat plugin to your website, copy the code in the“Embed Code” section.
- In the source code of the web page, paste the embed script between the head tags of the page. You can paste the code just after the opening tag or just before the closing tag.
- Add the URLs of the websites you will add the Chat plugin to in the “Allowed URLs” section. You can add more than one URL.
3. Customize the Chat App
- You can customize the color and title settings of your chat app. In the“Main Color” section, enter the color code you want. In the “Title” section, type the title that will appear in the chat app.
- To set your corporate logo to appear in your chat app, paste the logo URL into the “Logo” section.
By following these steps, you can easily integrate Grispi’s chat feature into your website and manage customer requests effectively. With the chat feature, you can communicate with your customers instantly and meet their demands quickly.
