By integrating Grispi’s chat feature into your website, you can enable your customers to communicate directly through your website.
This feature allows you to answer customer questions in real time and offer personalized support. It is easy to integrate and can be customized to fit your website design. You can also transfer chat between departments and increase customer satisfaction.
1. Activate the Chat Feature
- Log in to your Grispi management account and click on“Settings” in the left side menu.
- Click on the“Channels” tab under the Settings menu and select“Chat“.
- Turn the“Enable Chat Application” switch to the on position. This will enable the chat application for all users in the Chat group.
- Save the settings by clicking on the“Save Changes” button.
2. Integrating a Chat App into a Website
- To add the Chat plugin to your website, copy the code in the“Embed Code” section.
- In the source code of the web page, paste the embed script between the head tags of the page. You can paste the code just after the opening tag or just before the closing tag.
- Add the URLs of the websites you will add the Chat plugin to in the “Allowed URLs” section. You can add more than one URL.
3. Customize the Chat App
- You can customize the color and title settings of your chat app. In the“Primary Color” section, enter the color code you want. In the“Corporate Title” section, type the title that will appear in the chat app.
- To set your corporate logo to appear in your chat app, paste the logo URL into the“Corporate Logo” section.
By following these steps, you can easily integrate Grispi’s chat feature into your website and manage customer requests effectively. With the chat feature, you can instantly communicate with your customers and quickly meet their demands.
Language Selection and Welcome Messages
Adding Languages and Welcome Messages in Grispi
After setting up your live support system in Grispi, you can easily add the languages you want to support by clicking the “Add Language” button. Thus, your teams serving in different languages can communicate more effectively with customers.
After selecting the language options, you can create customized welcome messages for each language on Grispi. These messages play a critical role in guiding your customers in the right direction by providing a professional and warm welcome. You can also give your agents custom names and add their personal avatars for a more intimate support experience.
Popup Message and Welcome Message
In Grispi, you can create popup messages and welcome messages to increase customer engagement. Pop-up messages are an effective way to give visitors quick information and encourage them to chat. Welcome messages are your first point of contact with the customer, so they are important for building trust and streamlining support processes.
Uninterrupted Communication with Offline Messaging
One of the most important ways to increase customer satisfaction is to manage their expectations even after hours. If you don’t have active agents after hours, you can use the offline message feature on Grispi to show your customers a message informing them of your working hours. This way, your customers know when your support team will be available and can adjust their expectations accordingly.
With these advanced message management features offered by Grispi, you can make your customer support processes more organized, effective and personalized. Take your customer experience to the next level by using Grispi! 🚀
