Grispi allows you to manage all customer communication channels, including WhatsApp, social media, email, phone, and live chat, from one centralized platform. It offers an intuitive and customizable ticket and sales management system. By consolidating customer data into a single 360-degree view, Grispi enables you to take quick and effective marketing actions.
Grispi for Ticketing Management
Grispi offers a powerful and customizable platform that allows you to effectively manage your customer tickets. By combining all customer communication channels at a single point, you can optimize your business processes and increase customer satisfaction.
Easy and Customizable Ticket Management
- Ticket Management: Track, respond to, and resolve your tickets.
- Messaging: Respond to messages from multiple channels in one place.
- Calling: Keep records of your calls with customers.
- Reporting: Analyze data and improve efficiency.
- Triggers and Automations: Automate and simplify business processes.
- Customer History: View all customer data in a single platform.
- Integrations: Connect your other systems to Grispi.
Grispi for Sales Management
With Grispi, you can assign leads to your sales teams and follow the process through customizable sales pipelines. Manage sales communication with customers from one place and access detailed sales reports.
Assign Your Leads to Your Sales Teams
- Lead Generation: Collect leads from various channels in one centralized location.
- Customizable Sales Pipeline: Track the process step by step by customizing your sales stages.
- Customizable CRM: Add custom fields to company, contact, lead, and deal pages.
- Customer History: Monitor sales teams’ correspondence and phone calls with customers.
- Sales Reports: Access detailed reports such as the number of leads added, sales opportunities won/lost, monthly sales totals, and sales rep-based reporting.
- Customer Filtering and Segmentation: Filter and segment customers using various criteria.
- Integration with Marketing Tools: Integrate with partners like Segmentify using RESTful APIs.
Grispi Chat Widget
Grispi Chat allows you to add chat or WhatsApp to your website. Supported chat channels include:
- Facebook Messenger
- Web Chat
- Instagram Direct
- Twitter Direct
- Apple App Store
- Google Play Store
Features and Benefits
- Chat live with your website visitors.
- Manage all customer messages from WhatsApp and other social media platforms in one place.
- Grispi securely stores all your customer information.
- Easily track the performance of your customer service representatives.
- Record customer conversations.
Take your business one step further with Grispi’s powerful ticket management features, customizable sales stages, comprehensive CRM, and detailed sales reports. Additionally, with Grispi Chat, you can communicate with your customers more effectively and quickly by centrally managing messages from your website, WhatsApp, and other social media channels.
