Grispi allows you to manage all customer communication channels, including WhatsApp, social media, email, phone, and live chat, from one centralized platform. It offers an intuitive and customizable ticket and sales management system. By consolidating customer data into a single 360-degree view, Grispi enables you to take quick and effective marketing actions.
Grispi for Ticketing Management
Grispi offers a powerful and customizable platform that allows you to effectively manage your customer requests. By combining all customer communication channels in a single point, you can optimize your business processes and increase customer satisfaction.
Easy and Customizable Ticket Management
- Ticket Management: Track, respond and resolve your requests.
- Messaging: Respond to messages from multiple channels in one place.
- Calling: Keep calls with your customers on record.
- Reporting: Analyze data and increase efficiency.
- Triggers and Automations: Automate and simplify business management.
- Customer History: See customer data in one platform.
- Integrations: Integrate your other systems into Grispi.
Grispi for Sales Management
With Grispi, assign your leads to your sales teams and follow the process with customizable sales pipelines. Manage sales communication with customers from one place and access detailed sales reports.
Assign Your Leads to Your Sales Teams
- Lead Generation: Collect leads from various channels in a centralized place.
- Customizable Sales Pipeline: Follow the process step by step by customizing the sales stages.
- Customizable CRM: Add custom fields to company, contact, lead and deal pages.
- Customer History: Track sales teams’ correspondence and phone calls with customers.
- Sales Reports: Access detailed reports such as number of leads added, number of sales opportunities won/lost, monthly sales totals and sales rep-based reporting.
- Customer Filtering and Segmentation: Filter and segment customers according to various criteria.
- Integration with Marketing Tools: Integrate with affiliate partners such as Segmentify using RESTful API.
Grispi Chat Widget
Grispi Chat allows you to add chat or WhatsApp to your site. Chat channels that we can integrate:
- Facebook Messenger
- Web Chat
- Instagram Direct
- Twitter Direct
- Apple App Store
- Google Play Store
Features and Benefits
- Message your visitors via live chat on your website.
- Manage customer messages via Whatsapp or other social media channels in one place.
- Grispi securely stores all your customer information.
- Easily track the performance of your customer representatives.
- Record your customer conversations.
Take your business one step further with Grispi’s powerful ticket management features, customizable sales stages, comprehensive CRM and detailed sales reports. In addition, with Grispi Chat, you can communicate with your customers more effectively and quickly by centrally managing customer messages from your website, WhatsApp and other social media channels.
