The Grispi live support (chat) feature allows customer requests to be received directly on the Grispi platform. All conversations with your customers are automatically kept in the system as a ticket record. This allows agents to review past conversations, track requests and take necessary actions.

Chat Initiation: The customer starts a chat using the chat widget on your website.

Chat Chat Notification: With Grispi’s live support (chat) feature, customer requests from chat are sent to agents as chat notifications. Agents can respond to and manage these requests.

Chat Management: All conversations between the agent and the customer during the chat are recorded on Grispi.

Agents can use predefined templates to provide fast and consistent responses to requests.

It can fill in the required request fields by detailing the requested information. When necessary, he/she redirects requests to another agent, ensuring that customer requests are managed correctly.

Multilingual Support with Grispi Chat: Localization Feature

One of the most important elements of success in customer support is that users receive quality service in their own language. Grispi meets this need with its new Localization Feature. Now users can communicate in their own language in the chat area offered by Grispi and enjoy a more personalized support experience.

In this article, we will explore this innovative feature of Grispi and the benefits it can bring to your business.What is the Localization Feature?

The localization feature allows Grispi’s chat module to automatically translate content into a language that users understand based on their language preferences. This feature includes:

Easy Management: Through Grispi’s management panel, support teams can easily determine which languages they will serve in.

Multi-Language Support: The chat interface and messaging content is automatically updated according to the language users select.