The Grispi live support (chat) feature allows customer requests to be received directly on the Grispi platform. All conversations with your customers are automatically kept in the system as a ticket record. This allows agents to review past conversations, track requests and take necessary actions.
Chat Start: The customer starts a chat using the chat widget on your website.
Chat Chat Notification: With Grispi’s live support (chat) feature, customer requests from chat are sent to agents as chat notifications. Agents can respond to and manage these requests.
Chat Management: All conversations between the agent and the customer during the chat are recorded on Grispi.
Agents can use predefined templates to provide fast and consistent responses to requests.
It can fill in the required request fields by detailing the requested information. When necessary, he/she redirects requests to another agent, ensuring that customer requests are managed correctly.
