Grispi is a cloud-based platform that enables businesses to effectively manage their customer processes. With Grispi, you can manage customer requests from all channels such as phone, e-mail, live chat, social media, etc. on a single platform.
Some of the main features offered by Grispi are as follows:
- Multi-Channel Support System: With Grispi, manage customer requests from all channels such as phone, e-mail, live chat, social media, etc. on a single platform.
- Customized Customer Experience: Know your customers 360 degrees. Provide personalized content and recommendations based on historical data and one-to-one communication.
- Live Chat: Chat with your customers in real time via your website or mobile app.
- Social media support: Track and respond to customer requests on social media platforms such as Facebook, Twitter and Instagram.
- Cloud Call Center Management: Scale according to your needs with its flexible cloud-based structure, manage and report incoming calls and recordings.
- Automation and Triggers: Automate repetitive processes. Increase efficiency and reduce human error.
- Reporting and analysis: Closely monitor KPIs, visualize the customer journey and continuously improve with a powerful reporting infrastructure.
Thanks to Grispi, you can benefit from services such as customer demand management, e-mail and social media management, cloud call center, chatbot support, and create personalized panels according to your business needs. You can make data-driven business decisions with detailed reporting and analysis.
