AloTech is a next generation call center platform that gives you the tools you need to provide the best customer experience while optimizing efficiency and reducing cost.
Alotech includes IVR dialing, queue management, survey, reporting features that we can do in a virtual switchboard. Thanks to Grispi integration, you can do the following;
- Inbound and outbound call management within Grispi
- Recognize the caller number and associate it with the ticket
- Create ticket with incoming calls
- Performing mute and hold operations within the call
- After call dialing
If you have Alotech user, you can start using it by logging in with username and password information in Grispi.
For more information about cloud switchboard integration, please visit the article“Which virtual switchboards are integrated with“.