Unfortunately, this is not possible. Ticket statuses consist of New, Open, Pending, Suspended, Resolved and Closed. A new ticket status cannot be added.
Click here to see the descriptions of the ticket statuses.
![](https://support.grispi.com/wp-content/uploads/2024/04/ticket-statuses.png)
However, you can add custom request fields to your forms to include them in your workflow. Click here to get information about ticket fields.