The Grispi agent workspace allows agents to more easily and quickly resolve and track customer tickets across all Grispi channels (email, chat, social media, etc.). Customers do not need to switch between dashboards to view and track their issues. This allows agents to provide faster and more personalized service from a customer-focused perspective.
Sample agent work screen:
Agents with access to the ticket form field:
- Can update customer information
- Can respond to customers via email, chat, WhatsApp, and social media channels
- Can view past conversations
- Can send emails using quick templates
- Can prioritize and assign the ticket
Agents with access to the messaging space:
- Can set chat statuses
- Can start or end a chat
- Can view the number of chats waiting in the queue
Agents with access to the call space:
- Can set call statuses
- Can receive or initiate calls directly
- Can place calls on hold and mute them
- Can make conference calls
- Can transfer calls during the conversation
