The Grispi agent workspace allows them to more easily and quickly resolve and track customer requests across all Grispi channels (email, chat, social media, etc.). Customers do not need to switch between dashboards to view and track their issues. This allows agents to provide faster and more personalized service from a customer-focused perspective.
Sample agent work screen;
Agents with the ticket form field;
- Can update customer information
- Can respond to customers via email, chat, whatsapp and social media channels. Add internal notes.
- View past conversations
- Can send mail with fast templates.
- Provide prioritization and assignment for the request.
Agents with messaging space;
- Can set chat statuses.
- Can start or end a chat.
- View the number of chats waiting in the queue.
Agents with call space;
- Can set call statuses.
- Can receive calls or initiate calls directly.
- Provide hold and mute during a call.
- Can make a conference call.
- Provide transfer during a call.
