AloTech is a call center software and service provider. By offering a cloud-based platform, it allows companies to manage customer service and call center operations.
AloTech includes IVR dialing, queue management, surveys, and reporting features that can be managed via a virtual switchboard. This integration allows users to easily perform operations such as call management, recognizing the caller’s number, associating it with tickets, and executing various call functions.
Thanks to Grispi integration, you can do the following;
- Manage incoming and outgoing calls within Grispi
- Recognize the caller’s number and associate it with a ticket
- Create a ticket from incoming calls
- Perform mute and hold operations during a call
- Use post-call dialing features
To Activate Alotech Integration;
- Log in to your Grispi account and go to the Settings tab.
- Click on the Apps section under Settings.
- If the application is not installed, click Install to install it.
- Adjust plugin settings by clicking the Manage Plugin button. You can activate or deactivate the plugin.
- Set access permissions using the Manage Application button.
Receiving and Making Calls with AloTech:
- Click the phone icon in the upper right corner and enter your AloTech username and password in the form that appears
- Your AloTech integration with Grispi will then be completed.
- Update your status to All Calls.
- Incoming calls are logged as tickets in Grispi. The number is recognized and associated with existing tickets. Call records are added to the relevant ticket.
- With AloTech, you can make customer calls directly from within the ticket using the Call Now button.
Grispi’s AloTech integration enables users to manage their call center operations through a cloud-based system. With AloTech, the call center setup process is fast, calls can be answered efficiently, customer tickets can be handled one-on-one, and call records can be accessed. Communication can be maintained across various channels, and Grispi supports your decision-making processes by analyzing call center data.
If you already have an AloTech account, you can start using it by logging in with your username and password in Grispi.
If you do not have an AloTech account, you can contact us here to get started.
