Grispi enables you to integrate WhatsApp into your support ticket system—consolidating all customer communication on a single platform.
With this integration, messages received via WhatsApp are automatically converted into support tickets, allowing your agents to respond directly from within Grispi.
WhatsApp integration is currently available through the following solution partners:
- ConnexEase
- Gupshup
To begin the integration process with either provider, please contact the Grispi Support Team.
🧩 Integration Process
1️⃣ Schedule a Meeting with the Grispi Team
Start by reaching out to the Grispi Support Team to schedule an integration meeting.
During this session, the team will guide you through the process, including:
- Verifying that your Facebook Business Manager account meets WhatsApp API requirements
- Setting up your WhatsApp Business Account via ConnexEase or Gupshup
- Providing required credentials such as:
Username
Password
API Key
2️⃣ Enter API Credentials in Grispi
Once your WhatsApp account is activated, your provider (ConnexEase or Gupshup) will issue the necessary credentials.
Follow these steps to configure the WhatsApp channel in Grispi:
- Go to Grispi Dashboard > Settings > Channels > Social Media > G-Social
- Click on Social Media Login
- Select your WhatsApp provider (ConnexEase or Gupshup)
- Enter your Username, Password, and API Key
- Click Save to activate the integration
3️⃣ Create a Filter: Track WhatsApp Tickets
To efficiently manage WhatsApp conversations, it’s recommended to create a dedicated filter.
🛠️ Filter Setup Instructions:
- Navigate to Settings > Filters > Add Filter
- Set a name (e.g.,
WhatsApp Tickets) - Add the following condition:
Channel = WhatsApp - Click Save
This allows your team to view, route, and report on WhatsApp tickets easily.
📄 Need help? Check out: How to Create a Filter
📥 Managing WhatsApp Messages in Grispi
Once integration is complete:
- Every WhatsApp message is logged as a support ticket
- Tickets can be filtered using
Channel = WhatsApp - Conversations are linked to customer profiles
- Agents can reply directly from the Grispi interface
✅ Benefits of WhatsApp Integration
- Manage WhatsApp alongside email, chat, and phone from a single platform
- Access complete customer communication history instantly
- Use automation rules to route WhatsApp tickets to the right agents
- Improve customer satisfaction with fast, consistent responses
ℹ️ Support and Assistance
The entire WhatsApp integration process is handled by the Grispi Support Team, who will provide:
- Technical setup
- Step-by-step configuration support
- Guidance on best practices
📩 Ready to get started?
Contact the Grispi Support Center to schedule your WhatsApp integration meeting.
