Google My Business (GMB) is the area where your company appears in Google search results. Here you can find your company’s location, working hours, website and most importantly customer reviews. With
Grispi, you can manage these reviews as direct requests by integrating them into your support system.
📍 What is Google My Business?
Google My Business is your business:
- Map location
- Contact details
- Working hours
- Customer reviews
It is a Google service that makes it appear on Google Search and Google Maps with information such as.
🔧 Integration Steps
To integrate reviews on Google My Business into Grispi, you need to use the G-Social infrastructure.
1️⃣ Go to Google My Business Channel via G-Social
- Log in to your Grispi dashboard
- From the left menu, click on Settings > Channels > Social Media > G-Social
- Find Google My Business in the channel list and click
2️⃣ Authorize Your Google Business Account
- On the screen that opens, log in with the corporate Gmail account used in the management of your business
- When you authorize your Google account, the corresponding business profile is automatically matched
- Once the connection is complete, all new comments from Google will start to be imported into Grispi
🔐 Note: Your account must be authorized to access the relevant Google business profile.
🧩 Filter Creation: For Comment Tracking
When Google My Business comments are dropped into Grispi as requests, you can define a custom filter to separate these requests from other channels and track unresolved ones.
Example Filter Setting:
- Settings > Filters > Go to the Add Filter menu
- Specify the name of the filter: GMB – Unresolved Comments
- Add conditions:
- Channel = Google My Business
- Status < Solved
This filter lists all GMB comments that have not yet been resolved or replied to. This allows comments to be responded to more quickly.
✅ Benefits of Integration
- You don’t miss customer reviews – They all turn into support requests
- Comment management from a single panel – DM, email and comments in one place
- Improved responsiveness – Fast responses boost your business score
- Task sharing can be done between teams – Comments are directed to the relevant team
- Filtering and reporting – Easily track which comments are resolved and which are pending
📌 Summary
| Step | Description |
|---|---|
| G-Social > Google My Business | Accessed via channel |
| Introduction | Made with Google corporate Gmail account |
| Comment Tracking | GMB comments are automatically converted into requests |
| Filtering | Channel = GMB, Status < Resolved |
| Governance | All comments can be centrally monitored and responded to |
🎯 Conclusion
With Grispi, you can integrate Google My Business comments into your support system and make customer feedback measurable, trackable and responsive without missing it.
In this way, you can improve both customer satisfaction and the appearance of your business on Google.
