Google My Business (GMB) is the section where your business appears in Google Search results and Google Maps. It displays your company’s location, contact information, business hours, website link — and most importantly — customer reviews.
With Grispi, you can turn these reviews into support tickets and manage them directly through your Grispi support interface.
📍 What is Google My Business?
Google My Business helps your business appear on Google Search and Maps with details such as:
- Map location
- Contact information
- Business hours
- Customer reviews
It serves as a crucial touchpoint for your customers to engage with your brand online.
🔧 Integration Steps
To connect your Google reviews to Grispi, use the G-Social integration panel.
1️⃣ Access Google My Business via G-Social
- Log in to your Grispi dashboard.
- Navigate to Settings > Channels > Social Media > G-Social.
- Locate Google My Business in the channel list and click on it.
2️⃣ Authorize Your Google Account
- Sign in with the corporate Gmail account used to manage your business.
- Once authorized, your business profile will be automatically matched.
- After a successful connection, all new customer reviews from GMB will be imported into Grispi as support tickets.
🔐 Note: You must use a Google account with access to your business profile to complete the integration.
🧩 Creating Filters to Track Reviews
To manage GMB reviews effectively, you can define a custom filter that separates GMB tickets from other channels and highlights unresolved items.
Example Filter Configuration:
- Go to Settings > Filters > Add Filter
- Set a name for the filter:
GMB – Unresolved Comments - Add the following conditions:
- Channel = Google My Business
- Status < Solved
This filter shows all GMB reviews that are awaiting a response, helping you prioritize and reply faster.
✅ Benefits of Integration
- Never miss a review – Every comment becomes a trackable support ticket.
- Centralized management – Handle reviews, DMs, and emails from one platform.
- Boost responsiveness – Fast replies can improve your Google business rating.
- Team collaboration – Assign reviews to the appropriate teams.
- Filter and report – Monitor resolved vs. unresolved reviews with ease.
📌 Integration Summary
| Step | Description |
|---|---|
| Access Point | G-Social > Google My Business |
| Login Method | Corporate Gmail account authorization |
| Comment Handling | Automatically turned into support tickets |
| Filter Example | Channel = GMB, Status < Solved |
| Governance | Centralized visibility and review management |
🎯 Conclusion
By integrating Google My Business with Grispi, you can turn customer feedback into measurable and actionable support tickets.
This allows you to respond quickly, maintain your online reputation, and enhance customer satisfaction — all while improving how your business appears on Google.
