Grispi’s multi-channel support system allows you to manage social media messages from a centralized platform.
With Facebook Messenger integration, messages sent by your customers to your Facebook page are automatically converted into support tickets within Grispi—making it easy to monitor, assign, and respond to inquiries.
Facebook Messenger connectivity is established via ConnexEase, through the G-Social infrastructure.
🔧 Integration Steps
1️⃣ Log in to ConnexEase via G-Social
- Access your Grispi dashboard
- From the left-hand menu, go to Settings > Channels > Social Media > G-Social
- On the page that opens, select the ConnexEase provider
- Log in to ConnexEase using your email and password
- Once connected, your Facebook page will be automatically linked and matched
🔐 Note: Your Facebook Business account must have the necessary page management permissions for this integration to work.
🧩 Creating a Filter: Track Facebook Messages
After integration, Facebook Messenger messages will be logged as support tickets in the system. You can create a filter to track and manage these messages efficiently.
Filter Setup Instructions:
- Go to Settings > Filters > Add Filter
- Enter a name for the filter (e.g.,
Facebook Tickets – Yesterday) - Define the conditions:
- Channel = Facebook
- Ticket Creation Date = Yesterday
- Click Save
This filter will list all messages received via Facebook Messenger yesterday, helping your team focus on timely responses.
💡 Tip: You can also create more advanced filters based on time range, ticket status, or assigned user.
✅ Benefits of Facebook Messenger Integration
- Manage all Facebook messages directly from Grispi
- Each message is automatically converted into a support ticket
- Full contact history is unified under the customer’s profile
- Easily track conversations using filters and tags
- Automate specific actions for Facebook messages
- Monitor performance with channel-specific reporting
📌 Integration Summary
| Step | Description |
|---|---|
| Login Method | G-Social > ConnexEase via email and password |
| Page Matching | Automatically linked through ConnexEase |
| Filter Setup | Channel = Facebook, Ticket Creation Date = Yesterday |
| Message Handling | All messages are recorded as support tickets |
🎯 Conclusion
With Grispi’s Facebook Messenger integration, you can manage your social media support conversations as seamlessly as email or live chat.
By consolidating all channels into one dashboard, you not only boost team efficiency but also improve the customer experience with faster, more consistent responses.
