How to Integrate Facebook Messenger in Grispi?

Grispi allows you to manage your social media messages on a centralized platform with its multi-channel support system. In this context, thanks to Facebook Messenger integration, the messages your customers send to your Facebook page are directly sent to Grispi and turned into support requests.

Facebook Messenger connectivity is provided by ConnexEase integration over G-Social infrastructure.

🔧 Integration Steps

1️⃣ Login to ConnexEase via G-Social

1. Log in to your Grispi dashboard
2. From the left menu, click on Settings > Channels > Social Media > G-Social
3. On the page that opens, select the ConnexEase provider
4. On the ConnexEase login screen, enter your email and password
5. After connecting, the channel matching your Facebook page is automatically defined

🔐 Note: Your Facebook Business account must have the relevant page link permission.

🧩 Creating a Filter: Tracking Facebook Messages

Once the integration is complete, you can define a custom filter to filter incoming Facebook messages and track them in a separate view.

Filter Creation Steps:

1. From the left menu, go to Settings > Filters > Add Filter tab
2. Specify the name of the filter (e.g. Facebook Requests – Yesterday)
3. Add the following conditions:
   • Channel = Facebook
   • Request Creation Date = Yesterday
4. Save

In this way, all Facebook Messenger messages received yesterday are listed in this filter as automatically opened requests in the system.

💡 You can also define advanced filters based on different time intervals, status of requests or assigned contacts.

✅ Benefits of Facebook Integration

• Manage Facebook messages directly from Grispi
• Automatic ticket generation for each message
• Consolidate all contact history into a customer card
• Easier tracking with filter and tagging
• Taking special actions for Facebook requests with automations
• Channel-based performance analysis on the reporting screen

📌 Summary

🎯 Conclusion

Thanks to Grispi’s Facebook Messenger integration, you can manage your social media messages quickly and effectively from a single panel, just like other support channels.
In this way, you can make your social media support process more professional while increasing customer satisfaction.