How to Integrate App Store in Grispi?

Grispi integrates user comments on the App Store into your support system, allowing you to automatically turn each comment into a ticket.
This way, you can centrally manage and respond to comments on your app and easily divide work between your teams.

🔧 Integration Steps

1️⃣ Select App Store Channel from G-Social Dashboard

1. Log in to your Grispi dashboard
2. From the left menu, click Settings > Channels > Social Media > G-Social
3. Find and select Connexease in the channel list

2️⃣ Identify Application Information

• Enter information about your application in the required fields
• Your app’s Apple App Store link is matched in the system
• Comments are imported directly into Grispi and each one starts to be displayed as a ticket

📎 Note: For the integration to work, your app must be published on the App Store and publicly available.

🧩 Filter Creation: Monitoring Comments

It is recommended to define a special filter to keep track of comments regularly and to distinguish unresolved comments.

Example Filter Setting:

• Filter Name App Store – Unresolved Reviews
• Conditions:
  • Channel = App Store
  • Status < Solved

With this filter, you can track comments awaiting a response in a separate list, making it easier to take action.

✅ Benefits of Integration

• App Store reviews are automatically added to the system without manual checking
• All comments are displayed and managed from a single dashboard
• Comments can be assigned to specific team members
• Analyze the topic and status of comments with tags and filtering
• User satisfaction can be increased by responding quickly to feedback

📌 Summary

🎯 Conclusion

With Grispi, you can incorporate App Store reviews into your support processes to effectively track user feedback, respond in a timely manner, and improve the customer experience.