Grispi enables you to seamlessly integrate user reviews from the App Store into your support system by automatically converting each comment into a support ticket.
This allows your team to manage, monitor, and respond to App Store feedback from a centralized platform, streamlining workflows and improving response times.
🔧 Integration Steps
1️⃣ Select the App Store Channel from the G-Social Dashboard
- Log in to your Grispi dashboard
- Navigate to Settings > Channels > Social Media > G-Social
- From the list of channels, find and select Connexease
2️⃣ Enter Application Information
- Fill in the required fields with your App Store app details
- The system matches your app using the Apple App Store link
- User reviews are imported automatically—each one becomes a support ticket
📎 Note: Your app must be published and publicly accessible on the App Store for the integration to function properly.
🧩 Creating Filters: Monitoring Reviews
To efficiently manage user reviews, it is recommended to create a custom filter to highlight unresolved feedback.
Example Filter Settings:
- Filter Name: App Store – Unresolved Reviews
- Conditions
- Channel = App Store
- Status < Solved
This filter provides a focused view of reviews awaiting response, helping your team prioritize and act faster.
✅ Benefits of the Integration
- App Store reviews are automatically captured—no manual import required
- All feedback is managed from one central dashboard
- Reviews can be assigned to the appropriate team members
- Use tags and filters to analyze common topics and track resolution progress
- Improve customer satisfaction by responding promptly to public reviews
📌 Integration Overview
| Feature | Description |
|---|---|
| Entry Point | Settings > Channels > G-Social |
| Channel | App Store |
| Review Handling | Reviews are converted into support tickets |
| Monitoring | Filterable by channel and ticket status |
🎯 Conclusion
By integrating the App Store with Grispi, you can manage user reviews within your existing support workflow.
Track feedback in real-time, respond faster, and deliver a better customer experience—all from a single platform.
