ConnexEase is a powerful platform that enables seamless integration of social media and WhatsApp messaging channels.
Through this integration, all messages received via ConnexEase are automatically converted into support tickets in Grispi, allowing your team to manage all communication from a centralized interface.
🔗 Supported Channels
You can connect the following channels to Grispi via ConnexEase:
- 📩 WhatsApp Business
- 💬 Facebook Messenger
- 💬 Instagram Direct
- 💬 Instagram Comments
Messages from these channels are instantly created as tickets in Grispi, enabling fast, organized, and trackable customer service.
⚙️ How to Integrate?
1️⃣ Access the ConnexEase Channel from G-Social
- Log in to your Grispi dashboard
- Navigate to Settings > Channels > Social Media > G-Social
- Find ConnexEase in the list of available channels and click to proceed
2️⃣ Log in to ConnexEase
- On the screen that opens, log in using your ConnexEase email and password
- Once logged in, your pre-configured messaging channels will sync with Grispi and become available for use.
⚠️ Note: Messaging channels (e.g., WhatsApp, Instagram) must be configured in ConnexEase before integration.
🧩 Creating Filters for Channel-Specific Tracking
To monitor tickets more effectively, create custom filters based on platform, assignment status, or ticket urgency.
Example Filter Configurations:
- Channel = WhatsApp, Status < Solved
- Channel = Instagram, Request Creation Date = Yesterday
- Channel = Facebook, Assigned User = Empty
✅ These filters help your team stay focused and efficiently manage incoming requests by context.
✅ Key Advantages
- 📬 All social media and messaging tickets are centralized in one platform
- 🔄 Messages are automatically converted into support tickets — no manual input needed
- ⚙️ Automation and classification eliminate the need for manual tracking
- 🎯 Filters and routing rules ensure messages are sent to the right teams
- ⏱️ Response times improve and workload distribution becomes more manageable
📌 Integration Summary
| Feature | Description |
|---|---|
| Connection Method | G-Social > ConnexEase |
| Login Credentials | Email and password authentication |
| Supported Channels | WhatsApp, Facebook, Instagram DM & Comments |
| Tracking Tools | Filters and automation workflows |
🎯 Conclusion
By integrating ConnexEase with Grispi, you can centralize the management of all social media and WhatsApp conversations.
This streamlined setup improves response times, enhances collaboration, and provides your team with a unified workspace for efficient support operations.
