The Grispi workspace enables agents to provide fast and customer-oriented service.
Agents with the request form field;
- Can update customer information
- View past conversations
- Can send mail with quick templates.
- Can provide prioritization and assignment for demand.
Agents with messaging space;
- Can set chat statuses.
- Can start or end a conversation.
- Can view the number of chats waiting in the queue.
Representatives with speaking space;
- Can adjust speech states.
- Can receive calls or initiate calls directly.
- It can provide hold and mute during a call.
- Can make conference calls.
- Can provide on-call transfer.