Statuses of Tickets and the Right Way to Use Them This interactive “Full Loop” session will provide best practices on using ticket statuses and types. When your agents use these...
Automatic Assignment: Assign to the Least Busy Person in the Group In Grispi, you can perform automatic assignment using both bulk change mode and a trigger. In this article, we will...
Can I see the interview audio recordings in tickets? Grispi offers the ability to view call audio recordings in tickets to improve your customer support processes. This feature allows...
Setting Public Reply Authorizations On the Grispi platform, you can use two types of responses when handling customer tickets: Public Reply and Internal Note....
Managing Claims Display Restrictions in Grispi Grispi introduces a new feature to make ticket management more efficient and organized for businesses: Managing Claim Viewing Restrictions. This...
