How can I disable or delete automation? You can delete or disable automation. Deleted automation cannot be retrieved. You can disable automations instead. Disabled automations are listed...
Can I edit automations? Editing is not possible when an automation is saved. It is designed in this way in order not to interfere...
How can I create automation? Automations are rules used to make customer support processes more efficient and effective. With automation you can perform actions that...
Who can create automations? Only administrators can create and manage automations and triggers. This is because these business rules can affect every ticket in...
Business Rules One of the important features of Grispi is its business rules. This topic is about automated business rules Explanations. This...
