Grispi’s Advanced Reporting feature provides businesses with detailed analytics and reports to better understand and optimize their customer service operations. You can create advanced reports according to the criteria you set.
This tool enables a comprehensive review of customer interactions, tickets and performance metrics. Advanced reports are enriched with various data visualization techniques (graphs, tables, etc.) and offer customizable reporting options.
In Grispi’s reports tab, you can view master reports for tickets, channels and agents and filter them by date or agent. These main reports help you evaluate your customer service operations in general.
However, you can use advanced reports for more specific and detailed analysis. Advanced reports can be customized according to the specific criteria you set, allowing you to create reports that are precisely tailored to the needs of your business. With this feature, you can conduct more in-depth analysis for performance monitoring and strategic decision-making.
Features
- Customizable Reports:
- You can create reports and add filters according to your own needs.
- Real Time Analysis:
- You can analyze customer requests and support performance instantly.
- Data Visualization:
- Make your data more understandable with graphs, tables and other visual tools.
- KPI Tracking:
- Evaluate and improve team performance by monitoring key performance indicators (KPIs).
You can design interactive and custom reports to suit your needs. Get 360-degree customer journey insights to continuously improve your customer experience.
Click here to see how you can create an advanced report.
You can view reports such as the number of tickets by ticket status, number of tickets by ticket channel, number of tickets per hour, first response time, average resolution time, etc. in line with the conditions you have created in the Charts area.
From the Tickets tab, you can view the list of tickets that meet these conditions.
