Grispi’s Advanced Reporting feature provides businesses with detailed analytics and reports to better understand and optimize their customer service operations. You can create advanced reports based on the criteria you define.
This tool enables a comprehensive review of customer interactions, tickets, and performance metrics. Advanced reports are enriched with various data visualization techniques (graphs, tables, etc.) and offer customizable reporting options.
In the Reports tab in Grispi, you can view master reports for tickets, channels, and agents, and filter them by date or agent. These main reports help you evaluate your customer service operations at a high level.
However, you can use advanced reports for more specific and detailed analysis. These reports can be customized based on your specific criteria, allowing you to create insights that are precisely tailored to your business needs. With this feature, you can conduct in-depth performance monitoring and support strategic decision-making.
Features
- Customizable Reports:
- Create reports and apply filters tailored to your needs.
- Real Time Analysis:
- Instantly analyze customer tickets and support performance.
- Data Visualization:
- Make your data more understandable with graphs, tables, and other visual tools.
- KPI Tracking:
- Monitor key performance indicators (KPIs) to evaluate and improve team performance.
You can design interactive and customized reports to match your requirements. Gain 360-degree insights into the customer journey to continuously enhance the customer experience.
Click here to see how you can create an advanced report.
You can view metrics such as the number of tickets by status, by channel, per hour, first response time, average resolution time, etc., based on the conditions you define in the Charts area.
From the Tickets tab, you can also view a list of tickets that meet these conditions.
