Grispi streamlines customer communication by offering flexible email-sending capabilities tailored to different business needs. Emails sent from Grispi fall under two main categories:
1️⃣ System-Generated Emails Sent Automatically from Grispi
These emails are triggered automatically and are typically used to deliver essential updates or respond to customer inquiries. They are categorized into two types:
Utility Emails
These messages keep customers informed about important operational updates. Common use cases include:
- Order status updates
- Shipping and tracking information
- Appointment reminders
- Critical account notifications (e.g., password resets, security alerts)
Service Emails
Sent by customer service teams, these emails address specific user needs and interactions. Use cases include:
- Replies to customer support tickets.
- Ticket status notifications
- Responses to customer feedback or complaints
2️⃣ Marketing Emails via the Grispi Bulk Email Add-On
Grispi also offers a Bulk Email Add-On for businesses that need to run marketing-focused campaigns. This is an optional feature available with separate pricing.
Marketing Emails
Designed to boost engagement and promote your brand, these emails support a variety of marketing efforts:
- Announcements for special promotions or discounts
- Launch notifications for new products or services
- Loyalty program updates and benefit highlights
- Personalized campaigns targeting specific customer segments to increase conversion rates
👉 Learn more in the full article here.
✅ Conclusion
Grispi empowers your business with a robust email communication system that supports both operational efficiency and customer engagement.
From automated service notifications to large-scale promotional campaigns, Grispi helps you manage all types of customer communication from a single platform—ensuring consistency, clarity, and impact at every step.
