Grispi integrates seamlessly with Oprisus (Solveline) — a cloud-based call center solution — to help you manage customer service and communication processes more efficiently. This integration allows businesses to improve customer satisfaction and boost operational efficiency by managing all call activities from a single platform.
With the Grispi–Oprisus integration, you can:
- Manage incoming and outgoing calls directly within Grispi using the cloud-based Oprisus (Solveline) infrastructure.
- Automatically recognize incoming calls and link them to relevant support tickets.
- Auto-generate tickets from incoming calls, allowing agents to record and respond to customer issues more effectively.
- Access detailed call analytics and reports, helping you monitor service quality and identify areas for improvement.
- View call history and customer details instantly to deliver faster, more personalized service — leading to higher customer satisfaction.
How to Activate the Oprisus Integration
- Log in to your Grispi account and go to the Settings tab.
- Click on the Apps section under Settings.
- If the Oprisus application is not yet installed, click Install to add it.
- Click Manage Plugin to activate or deactivate the plugin.
- Click Manage Application to set access permissions for specific user groups. The “Call” feature will be enabled for selected users within Grispi.
Receiving and Making Calls via Oprisus
To connect your Oprisus account with Grispi:
- Send your user credentials and extension (internal) number to the Grispi team.
- Once the integration is completed by our team, you will be able to receive and make calls directly within Grispi.
- Update your status to “All Calls” to begin managing calls.
Use the “Call” button within ticket details to contact customers instantly.
Why Use the Oprisus Integration?
Grispi’s integration with Oprisus enables you to manage your call center operations via a flexible, cloud-based system. With fast setup, real-time communication, and integrated call history, you can:
- Provide one-on-one customer service,
- Access call records on ticket,
- Communicate across various channels, and
- Analyze call data to support strategic decision-making.
Already an Oprisus user? You can start using the integration by providing your username and extension number.
Don’t have an Oprisus (Solveline) account? Contact us here to get started with setup and onboarding.
