Would you like to manage customer messages from Trendyol through a centralized support screen? Grispi – Trendyol integration automatically transfers customer inquiries and comments to Grispi, allowing your team to manage all communication from a single platform. This reduces workload and increases customer satisfaction.
In this guide, you’ll learn how to integrate Trendyol step by step using the Connexease infrastructure.
🔌 What Is Trendyol Integration?
With Trendyol integration:
- Messages from your Trendyol store are automatically sent to Grispi
- Tickets are created and forwarded directly to your support agents
- All operations are managed from a single panel — no need to switch between different systems
✅ How to Integrate Trendyol?
1. Define API Connection via Connexease
The integration is completed through Connexease by entering your Trendyol API Key and configuring the necessary fields in the Grispi panel.
🔧 Installation Steps:
- Log in to Grispi
- Go to Settings > Channels > Social Media (G-Social) > Connexease
- Select Trendyol from the left menu
- Log in using your Connexease credentials (Username/Password provided by the Grispi technical team)
- Once the integration is activated, incoming Trendyol messages will automatically appear in Grispi
📌 If needed, the Grispi technical team can assist with API access and integration setup.
🗂 How to Filter Trendyol Tickets
After integration, we recommend creating a custom filter to manage Trendyol-related tickets more efficiently.
Filter Creation Steps:
- Go to Settings > Filters > Add Filter
- Name your filter (e.g., “Trendyol Tickets”)
- Add the following conditions:
Channel equals → Trendyol
Status is less than → Solved
✅ This filter allows you to quickly access unresolved tickets from Trendyol.
🎯 Advantages of Trendyol Integration
- 📥 Customer inquiries and order-related messages are automatically received in Grispi
- ✅ All tickets are managed from a single interface
- ⏱ Faster response times increase customer satisfaction
- 📊 Agent performance can be tracked with filters and reports
- 💬 Your Trendyol store score and response time metrics can improve significantly
💬 Help & Support
Integration may require technical assistance. Your unique username and password will be shared with you by the Grispi technical team.
📧 For additional support, contact: [email protected]
👉 You can also read: How to Integrate WhatsApp in Grispi
