Would you like to manage user messages from Telegram in the same centralized support screen as WhatsApp and other social media channels?
Grispi’s Telegram integration ensures that messages sent via Telegram are automatically transferred to Grispi. This allows you to track customer communication from a single interface and enables your agents to respond quickly and efficiently.
🔌 What Is Telegram Integration?
With Telegram integration:
- All incoming messages to your Telegram channel are delivered to Grispi
- These messages are automatically converted into support tickets
- Your support team can manage and filter these tickets just like any other channel
- All customer communication is unified in one place
This integration is established via the Connexease infrastructure and requires your Telegram bot token and username.
✅ How to Integrate Telegram?
🔧 Installation Steps:
- Log in to Grispi
- Go to Settings > Channels > Social Media (G-Social) > Connexease
- Log in using your Connexease username and password (provided by the Grispi technical team)
- Enter your Telegram Bot Token in the appropriate field
- Activate the connection by logging in
🗂 How to Filter Telegram Tickets
To manage Telegram messages more efficiently, you can create a custom filter.
Filter Creation Steps:
- Go to Settings > Filters > Add Filter
- Filter Name: Telegram Tickets
- Conditions:
- Channel equals → Telegram
- Status is less than → Solved
✅ This allows you to easily monitor unresolved Telegram tickets.
🎯 Advantages of Telegram Integration
- 📲 Telegram messages are automatically imported into Grispi
- 🧑💼 Each message is converted into a ticket and displayed on the agent screen
- ⏱ Faster response times, increased customer satisfaction
- 📊 Tickets can be filtered and included in reports
- 💬 All communication is managed through a single unified platform
For related information:
👉 How to Integrate WhatsApp in Grispi
