Would you like to manage user complaints from the Şikayetvar platform directly in Grispi? With this integration, you can track all complaints from a centralized panel, streamline your support processes, and improve customer satisfaction.
This guide explains step by step how to complete the Grispi–Şikayetvar integration.
🔌 What Is Şikayetvar Integration?
The Şikayetvar integration allows user feedback submitted to your Şikayetvar corporate account to be automatically transferred into Grispi. Each complaint is instantly created as a support ticket, eliminating the need for manual copying and ensuring faster resolution.
✅ How to Integrate Şikayetvar?
1. Enter the API Key via G-Social
To activate the integration, all you need to do is enter your Şikayetvar API Key into the Grispi panel.
Steps
- Log in to Grispi
- Navigate to Settings > Channels > Social Media
- Select Şikayetvar from the left-hand menu
- Enter your Şikayetvar API Key in the corresponding field
- Click Save
🔒 You can obtain your API key from your Şikayetvar corporate panel.
🗂 How to Filter Complaint Tickets
After the integration is completed, it’s recommended to create a filter to track Şikayetvar complaints more efficiently.
Filter Creation Steps:
- Go to Settings > Filters > Add Filter
- Set a name for your filter (e.g., “Şikayetvar Tickets”)
- Add the following conditions:
- Channel equals → Şikayetvar
- Status is less than → Solved
✅ This filter ensures that only unresolved Şikayetvar complaints are visible, allowing your team to prioritize them effectively.
🎯 Advantages of Şikayetvar Integration
- 📥 Complaints are automatically transferred to Grispi
- ⏱ Saves time by eliminating manual processing
- 🧑💼 All complaints are managed from a single support panel
- 📊 Filtering and reporting make process management easier
- 💬 Faster resolution leads to higher customer satisfaction
For more information:
👉 Grispi–Connexease Integration: Managing Social Media and WhatsApp Channels
