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How to Integrate Grispi with Hepsiburada?

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Would you like to manage all customer messages from your Hepsiburada store on a single, centralized support screen—just like email or social media tickets?

Grispi’s Hepsiburada integration automatically transfers all customer messages and feedback from your Hepsiburada store into Grispi. This streamlines your workflows and enhances customer satisfaction.

🔌 What Is Hepsiburada Integration?

The Hepsiburada integration automatically routes messages from your store to the Grispi support system. These incoming messages are converted into support tickets, allowing your team to manage them just like emails, WhatsApp, or other social media channels.

This integration is established via the Connexease infrastructure and does not require any manual transfer.

✅ How to Integrate Hepsiburada?

1. Connect via API through Connexease

The integration is completed using the username and password provided by Connexease.

🔧 Installation Steps:

  1. Log in to Grispi
  2. Navigate to Settings > Channels > Social Media (G-Social) > Connexease
  3. Enter the username and password provided by Connexease
  4. Click the “Login” button to activate the connection

📌 You can contact the Grispi technical team for API access details and connection support.

🗂 How to Filter Hepsiburada Tickets?

After integration, you can create a custom filter to easily track Hepsiburada-related tickets.

Filter Creation Steps:

  1. Go to Settings > Filters > Add Filter
  2. Name your filter (e.g., “Hepsiburada Tickets”)
  3. Add the following conditions:
    • Channel equals → Hepsiburada
    • Status is less than → Solved

✅ This filter helps you list only the tickets that are awaiting resolution.

🎯 Benefits of Hepsiburada Integration

  • 🔄 All customer messages from Hepsiburada are automatically imported into Grispi
  • 🧑‍💼 Support agents can manage tickets from a single interface
  • ⏱ Faster response times improve overall performance
  • 📊 Tickets are easily filterable and included in reports
  • 💬 Customer satisfaction increases as resolution processes are streamlined

For related information:
👉 How to Integrate Grispi with Trendyol

Updated on May 17, 2025

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