How can I ensure that teams work in coordination on the same ticket?

You can create filters within the organization so that teams work in coordination on the same ticket. You can change the assigned user by entering the ticket opened with a different user. You can also add tags, type, priority and followers to the tickets. You can direct the ticket to a different team within the organisation by entering the necessary information you want to transfer to the internal note field. You can ensure that the support request is seen in the relevant filter.