1. Go to Menu → Settings → Ticket Forms. On this page, you can view all existing forms along with their current status.
2. Click the Add Form button to create a new ticket form.
3. On the form creation page, enter the name and description of the new form. Use the drag-and-drop interface to add the fields you want to include.
4. In the image below, you’ll see the default fields provided by Grispi, which are mandatory and cannot be removed. Under Existing Ticket Fields, you can view custom fields that you have already created and can reuse in this form.
5. Once you’re done, click Save to activate the new ticket form.
6. To use your new ticket form, open any ticket from the Home page. On the ticket detail page, go to the Forms section. Your available ticket forms will be listed in a dropdown menu. Select the appropriate form for the ticket type you’re handling.
