How can I send mail to my customers via Grispi? You need to register your customer in the system while managing their requests. You can send an email to your...
Can I set the internal notes field as default? Yes, if you want the internal notes field to be shown by default, you can change this in the settings....
How do I create quick templates when sending emails? When you want to respond to requests via email, you can create quick templates in the system without writing any...
What is the difference between an “internal note” and a “public reply” in the mail field? Public reply: If you enter text here, the end user will receive your response via email. This is used for...
How can I use quick templates when sending emails? You can use templates when you want to update your ticket via email. To use templates; 1. From the Home...
