How can I send mail to my customers via Grispi? You will need to register your customer in the system while performing your demand management. You can send an e-mail...
Can I set the internal notes field as default? Yes, if you want to show the internal memo field by default, you can change it in the settings. Settings...
How do I create quick templates when sending emails? When you want to respond to your requests by e-mail, you can create quick templates yourself on the system without...
What is the difference between an “internal note” and a “public reply” in the mail field? Public note: If you enter text, the end user will receive your reply by e-mail. You communicate openly to everyone....
How can I use quick templates when sending emails? You can use templates when you want to update your ticket by email. To use templates; 1. Fromthe Home Page,...
