{"id":999,"date":"2022-04-22T19:28:48","date_gmt":"2022-04-22T19:28:48","guid":{"rendered":"https:\/\/support.grispi.com\/knowledge-base\/can-i-add-customizable-ticket-statuses\/"},"modified":"2025-06-12T13:34:28","modified_gmt":"2025-06-12T13:34:28","slug":"can-i-add-customizable-ticket-statuses","status":"publish","type":"ht_kb","link":"https:\/\/support.grispi.com\/en\/knowledge-base\/can-i-add-customizable-ticket-statuses\/","title":{"rendered":"Can I add customizable ticket statuses?"},"content":{"rendered":"\n<p>Unfortunately, this is not possible. Ticket statuses consist of <strong>New<\/strong>, <strong>Open<\/strong>, <strong>Pending<\/strong>, <strong>Suspended<\/strong>, <strong>Resolved<\/strong>, and <strong>Closed<\/strong>. New ticket statuses cannot be added.<\/p>\n\n\n\n<p><em><a href=\"https:\/\/support.grispi.com\/en\/knowledge-base\/what-are-the-explanations-for-the-ticket-situations\/\">Click here<\/a><\/em> to see the descriptions of the ticket statuses.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"228\" height=\"232\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/04\/ticket-statuses.png\" alt=\"\" class=\"wp-image-1931\" srcset=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/04\/ticket-statuses.png 228w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/04\/ticket-statuses-50x50.png 50w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/04\/ticket-statuses-60x60.png 60w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/04\/ticket-statuses-98x100.png 98w\" sizes=\"auto, (max-width: 228px) 100vw, 228px\" \/><\/figure>\n\n\n\n<p>However, you can add custom ticket fields to your forms to incorporate them into your workflow.<\/p>\n\n\n\n<p><em><a href=\"https:\/\/support.grispi.com\/en\/knowledge-base\/how-can-i-add-custom-fields-to-my-tickets\/\">Click here<\/a><\/em> to get more information about ticket fields.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Unfortunately, this is not possible. Ticket statuses consist of New, Open, Pending, Suspended, Resolved, and Closed. New ticket statuses cannot be added. Click here to see the descriptions of the ticket statuses. However, you can add custom ticket fields to your forms to incorporate them into your workflow. Click here&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"googlesitekit_rrm_CAowiMm_DA:productID":"","footnotes":""},"ht-kb-category":[39],"ht-kb-tag":[],"class_list":["post-999","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-demand-management"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v18.7 (Yoast SEO v20.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Can I add customizable ticket statuses? - Grispi Support<\/title>\n<meta name=\"description\" content=\"Can customizable ticket statues be added to Grispi? 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