{"id":3325,"date":"2025-04-04T09:22:10","date_gmt":"2025-04-04T09:22:10","guid":{"rendered":"https:\/\/support.grispi.com\/knowledge-base\/how-to-integrate-whatsapp-in-grispi\/"},"modified":"2025-05-22T14:17:12","modified_gmt":"2025-05-22T14:17:12","slug":"how-to-integrate-whatsapp-in-grispi","status":"publish","type":"ht_kb","link":"https:\/\/support.grispi.com\/en\/knowledge-base\/how-to-integrate-whatsapp-in-grispi\/","title":{"rendered":"How to Integrate WhatsApp with Grispi"},"content":{"rendered":"\n<p>Grispi enables you to integrate WhatsApp into your support ticket system\u2014<strong>consolidating all customer communication on a single platform<\/strong>.<\/p>\n\n\n\n<p>With this integration, messages received via WhatsApp are automatically converted into support tickets, allowing your agents to respond directly from within Grispi.<\/p>\n\n\n\n<p>WhatsApp integration is currently available through the following solution partners:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>ConnexEase<\/strong><\/li>\n\n\n\n<li><strong>Gupshup<\/strong><\/li>\n<\/ul>\n\n\n\n<p>To begin the integration process with either provider, please <strong>contact the Grispi Support Team<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-integration-process\">\ud83e\udde9 Integration Process<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-1-schedule-a-meeting-with-the-grispi-team\">1\ufe0f\u20e3 Schedule a Meeting with the Grispi Team<\/h3>\n\n\n\n<p>Start by reaching out to the <strong>Grispi Support Team<\/strong> to schedule an integration meeting.<\/p>\n\n\n\n<p>During this session, the team will guide you through the process, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Verifying that your <strong>Facebook Business Manager<\/strong> account meets WhatsApp API requirements<\/li>\n\n\n\n<li>Setting up your <strong>WhatsApp Business Account<\/strong> via ConnexEase or Gupshup<\/li>\n\n\n\n<li>Providing required credentials such as:<br><strong>Usernam<\/strong>e<br><strong>Password<\/strong><br><strong>API Key<\/strong><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"554\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/739BF576-05B5-4A84-868F-39238F43ABBA_1_201_a-1024x554.jpeg\" alt=\"\" class=\"wp-image-3007\" srcset=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/739BF576-05B5-4A84-868F-39238F43ABBA_1_201_a-1024x554.jpeg 1024w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/739BF576-05B5-4A84-868F-39238F43ABBA_1_201_a-300x162.jpeg 300w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/739BF576-05B5-4A84-868F-39238F43ABBA_1_201_a-768x415.jpeg 768w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/739BF576-05B5-4A84-868F-39238F43ABBA_1_201_a-50x27.jpeg 50w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/739BF576-05B5-4A84-868F-39238F43ABBA_1_201_a-1536x830.jpeg 1536w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/739BF576-05B5-4A84-868F-39238F43ABBA_1_201_a-2048x1107.jpeg 2048w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/739BF576-05B5-4A84-868F-39238F43ABBA_1_201_a-60x32.jpeg 60w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/739BF576-05B5-4A84-868F-39238F43ABBA_1_201_a-100x54.jpeg 100w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-2-enter-api-credentials-in-grispi\">2\ufe0f\u20e3 Enter API Credentials in Grispi<\/h3>\n\n\n\n<p>Once your WhatsApp account is activated, your provider (ConnexEase or Gupshup) will issue the necessary credentials.<\/p>\n\n\n\n<p>Follow these steps to configure the WhatsApp channel in Grispi:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Go to <strong>Grispi Dashboard > Settings > Channels > Social Media > G-Social<\/strong><\/li>\n\n\n\n<li>Click on <strong>Social Media Login<\/strong><\/li>\n\n\n\n<li>Select your WhatsApp provider (<strong>ConnexEase<\/strong> or <strong>Gupshup<\/strong>)<\/li>\n\n\n\n<li>Enter your <strong>Username<\/strong>, <strong>Password<\/strong>, and <strong>API Key<\/strong><\/li>\n\n\n\n<li>Click <strong>Save<\/strong> to activate the integration<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"552\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/802E79B2-B1C1-4D8E-A4DA-005C11F92EE9_1_201_a-1-1024x552.jpeg\" alt=\"\" class=\"wp-image-3013\" srcset=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/802E79B2-B1C1-4D8E-A4DA-005C11F92EE9_1_201_a-1-1024x552.jpeg 1024w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/802E79B2-B1C1-4D8E-A4DA-005C11F92EE9_1_201_a-1-300x162.jpeg 300w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/802E79B2-B1C1-4D8E-A4DA-005C11F92EE9_1_201_a-1-768x414.jpeg 768w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/802E79B2-B1C1-4D8E-A4DA-005C11F92EE9_1_201_a-1-50x27.jpeg 50w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/802E79B2-B1C1-4D8E-A4DA-005C11F92EE9_1_201_a-1-1536x828.jpeg 1536w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/802E79B2-B1C1-4D8E-A4DA-005C11F92EE9_1_201_a-1-2048x1104.jpeg 2048w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/802E79B2-B1C1-4D8E-A4DA-005C11F92EE9_1_201_a-1-60x32.jpeg 60w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/802E79B2-B1C1-4D8E-A4DA-005C11F92EE9_1_201_a-1-100x54.jpeg 100w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-3-create-a-filter-track-whatsapp-tickets\">3\ufe0f\u20e3 Create a Filter: Track WhatsApp Tickets<\/h3>\n\n\n\n<p>To efficiently manage WhatsApp conversations, it&#8217;s recommended to create a dedicated filter.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-filter-setup-instructions\">\ud83d\udee0\ufe0f Filter Setup Instructions:<\/h4>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Navigate to <strong>Settings > Filters > Add Filter<\/strong><\/li>\n\n\n\n<li>Set a name (e.g., <code>WhatsApp Tickets<\/code>)<\/li>\n\n\n\n<li>Add the following condition:<br><strong>Channel = WhatsApp<\/strong><\/li>\n\n\n\n<li>Click <strong>Save<\/strong><\/li>\n<\/ol>\n\n\n\n<p>This allows your team to <strong>view, route, and report<\/strong> on WhatsApp tickets easily.<\/p>\n\n\n\n<p>\ud83d\udcc4 Need help? Check out: <em><a href=\"https:\/\/support.grispi.com\/en\/knowledge-base\/how-can-i-create-a-filter\/\">How to Create a Filter<\/a><\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-managing-whatsapp-messages-in-grispi\">\ud83d\udce5 Managing WhatsApp Messages in Grispi<\/h3>\n\n\n\n<p>Once integration is complete:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Every WhatsApp message is logged as a support ticket<\/li>\n\n\n\n<li>Tickets can be filtered using <code>Channel = WhatsApp<\/code><\/li>\n\n\n\n<li>Conversations are linked to customer profiles<\/li>\n\n\n\n<li>Agents can reply directly from the Grispi interface<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-benefits-of-whatsapp-integration\">\u2705 Benefits of WhatsApp Integration<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Manage WhatsApp alongside email, chat, and phone from a single platform<\/li>\n\n\n\n<li>Access complete customer communication history instantly<\/li>\n\n\n\n<li>Use automation rules to route WhatsApp tickets to the right agents<\/li>\n\n\n\n<li>Improve customer satisfaction with fast, consistent responses<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u2139-support-and-assistance\">\u2139\ufe0f Support and Assistance<\/h2>\n\n\n\n<p>The entire WhatsApp integration process is handled by the <strong>Grispi Support Team<\/strong>, who will provide:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Technical setup<\/li>\n\n\n\n<li>Step-by-step configuration support<\/li>\n\n\n\n<li>Guidance on best practices<\/li>\n<\/ul>\n\n\n\n<p>\ud83d\udce9 <strong>Ready to get started?<\/strong><br>Contact the Grispi Support Center to schedule your WhatsApp integration meeting.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Grispi enables you to integrate WhatsApp into your support ticket system\u2014consolidating all customer communication on a single platform. With this integration, messages received via WhatsApp are automatically converted into support tickets, allowing your agents to respond directly from within Grispi. WhatsApp integration is currently available through the following solution partners:&#8230;<\/p>\n","protected":false},"author":6,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"googlesitekit_rrm_CAowiMm_DA:productID":"","footnotes":""},"ht-kb-category":[],"ht-kb-tag":[],"class_list":["post-3325","ht_kb","type-ht_kb","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v18.7 (Yoast SEO v20.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Integrate WhatsApp with Grispi - Grispi Support<\/title>\n<meta name=\"description\" content=\"Grispi enables you to integrate WhatsApp into your support ticket system\u2014consolidating all customer communication on a single platform. 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