{"id":3317,"date":"2025-04-14T07:54:28","date_gmt":"2025-04-14T07:54:28","guid":{"rendered":"https:\/\/support.grispi.com\/knowledge-base\/how-to-integrate-play-store-in-grispi\/"},"modified":"2025-05-22T13:33:57","modified_gmt":"2025-05-22T13:33:57","slug":"how-to-integrate-play-store-in-grispi","status":"publish","type":"ht_kb","link":"https:\/\/support.grispi.com\/en\/knowledge-base\/how-to-integrate-play-store-in-grispi\/","title":{"rendered":"How to Integrate the Play Store with Grispi?"},"content":{"rendered":"\n

Grispi enables you to gather customer feedback from multiple channels into a single dashboard. With this integration, app reviews from the Google Play Store are automatically converted into support tickets, allowing your team to respond quickly and efficiently.<\/p>\n\n\n\n

All user comments become support records, making it easy to filter, assign, and manage unresolved feedback from one centralized platform.<\/p>\n\n\n\n

\n\n\n\n

\ud83d\udd27 Integration Steps<\/h2>\n\n\n\n

To integrate Google Play Store reviews into Grispi, access the Google My Business<\/strong> channel via G-Social<\/strong>, which serves as a gateway for all Google integrations.<\/p>\n\n\n\n

1\ufe0f\u20e3 Access Google My Business via G-Social<\/h3>\n\n\n\n
\"\"<\/figure>\n\n\n\n

2\ufe0f\u20e3 Upload Required Information and File<\/h3>\n\n\n\n
\"\"<\/figure>\n\n\n\n

a) Enter Your Package Name (Application Identifier)<\/p>\n\n\n\n

    \n
  • Locate your app on the Google Play Store<\/li>\n\n\n\n
  • Copy the package name from the URL (e.g., com.grispi.mobileapp<\/code>)<\/li>\n\n\n\n
  • Paste it into the corresponding field in G-Social<\/li>\n<\/ul>\n\n\n\n

    b) Upload the JSON Authorization File<\/h4>\n\n\n\n

    This file is required to securely access the Google Play Store API. To generate and download the JSON file:<\/p>\n\n\n\n

      \n
    1. Sign in to your Google Play Developer Console<\/strong><\/li>\n\n\n\n
    2. Select your app<\/li>\n\n\n\n
    3. Navigate to API Access<\/strong> or the Service Accounts<\/strong> section<\/li>\n\n\n\n
    4. Create a service account and download the key file in JSON format<\/li>\n\n\n\n
    5. Upload this file in the designated field within G-Social<\/li>\n<\/ol>\n\n\n\n
      \n

      \ud83d\udcce Note:<\/strong> This authorization file ensures secure access to your app\u2019s review data.<\/p>\n<\/blockquote>\n\n\n\n

        \n
      1. After uploading the necessary data, click Save<\/strong> to complete the integration.<\/li>\n<\/ol>\n\n\n\n
        \n\n\n\n

        \ud83e\udde9 Creating Filters: Track Unresolved Comments<\/h2>\n\n\n\n

        Once integrated, each new app review is converted into a support ticket.<\/p>\n\n\n\n

        To track unresolved feedback effectively, you can create a custom filter.<\/p>\n\n\n\n

        Filter Setup:<\/h3>\n\n\n\n
        \"\"<\/figure>\n\n\n\n
          \n
        1. Go to Settings > Filters > Add Filter<\/strong><\/li>\n\n\n\n
        2. Name: Google Play Store \u2013 Unresolved Comments<\/code><\/li>\n\n\n\n
        3. Conditions:\n
            \n
          • Channel = Google Play Store<\/strong><\/li>\n\n\n\n
          • Status < Solved<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n

            This filter helps your team quickly identify and respond to pending app reviews.<\/p>\n\n\n\n

            \n\n\n\n

            \u2705 Benefits of Integration<\/h2>\n\n\n\n
              \n
            • No need for manual review tracking<\/li>\n\n\n\n
            • Every app comment becomes a registered support ticket<\/li>\n\n\n\n
            • Centralized communication, assignment, and follow-up<\/li>\n\n\n\n
            • Reviews can be categorized, tagged, and reported<\/li>\n\n\n\n
            • Use automation to route comments to the right team members<\/li>\n<\/ul>\n\n\n\n
              \n\n\n\n

              \ud83d\udccc Integration Summary<\/h2>\n\n\n\n
              Step<\/th>Description<\/th><\/tr><\/thead>
              Access Point<\/td>Login via channel<\/td><\/tr>
              Package Name<\/td>Used to locate the app in the Play Store<\/td><\/tr>
              JSON File<\/td>Downloaded from the Play Store admin panel<\/td><\/tr>
              Filter Example<\/td>Channel = Google Play Store, Status < Solved<\/td><\/tr>
              Follow-up<\/td>Unresolved reviews are listed for action<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
              \n\n\n\n

              \ud83c\udfaf Conclusion<\/h2>\n\n\n\n

              With Grispi, you can seamlessly bring Play Store app reviews into your support processes.<\/p>\n\n\n\n

              This ensures faster responses to user feedback, enhances user satisfaction, and improves your app\u2019s public image on the Google Play Store.<\/p>\n","protected":false},"excerpt":{"rendered":"

              Grispi enables you to gather customer feedback from multiple channels into a single dashboard. With this integration, app reviews from the Google Play Store are automatically converted into support tickets, allowing your team to respond quickly and efficiently. All user comments become support records, making it easy to filter, assign,…<\/p>\n","protected":false},"author":6,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"googlesitekit_rrm_CAowiMm_DA:productID":"","footnotes":""},"ht-kb-category":[],"ht-kb-tag":[],"class_list":["post-3317","ht_kb","type-ht_kb","status-publish","format-standard","hentry"],"yoast_head":"\nHow to Integrate the Play Store with Grispi? - Grispi Support<\/title>\n<meta name=\"description\" content=\"Grispi enables you to gather customer feedback from multiple channels into a single dashboard. 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