{"id":3315,"date":"2025-04-24T22:17:31","date_gmt":"2025-04-24T22:17:31","guid":{"rendered":"https:\/\/support.grispi.com\/knowledge-base\/%e2%9c%89%ef%b8%8f-how-to-forward-outlook-office-365-email-to-grispi\/"},"modified":"2025-05-17T10:13:18","modified_gmt":"2025-05-17T10:13:18","slug":"how-to-forward-outlook-office-365-email-to-grispi","status":"publish","type":"ht_kb","link":"https:\/\/support.grispi.com\/en\/knowledge-base\/how-to-forward-outlook-office-365-email-to-grispi\/","title":{"rendered":"\u2709\ufe0f How to Forward Outlook (Office 365) Email to Grispi?"},"content":{"rendered":"\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Grispi\u2019ye Outlook (Office 365) E-Posta Y\u00f6nlendirme Nas\u0131l Yap\u0131l\u0131r?\" width=\"643\" height=\"362\" src=\"https:\/\/www.youtube.com\/embed\/o_z0VIDJ3Lc?feature=oembed&#038;enablejsapi=1&#038;origin=https:\/\/support.grispi.com\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>By forwarding your Outlook (Office 365) email account to Grispi, you can ensure that incoming emails are automatically converted into support tickets. This allows you to manage customer messages directly from Grispi without manually copying them.<\/p>\n\n\n\n<p>In this tutorial, you&#8217;ll learn how to forward emails through the Outlook Web App (OWA), step by step.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-why-set-up-email-forwarding\">\ud83c\udfaf Why Set Up Email Forwarding?<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\ud83d\udce9 All customer messages are automatically delivered to Grispi<\/li>\n\n\n\n<li>\ud83e\uddd1\u200d\ud83d\udcbc Tickets can be automatically assigned to agents<\/li>\n\n\n\n<li>\u23f1 The process is faster, and no email is overlooked<\/li>\n\n\n\n<li>\ud83d\udcca Reporting and tracking are made easy<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-prepare-your-grispi-email-address\">\u2705 Prepare Your Grispi Email Address<\/h2>\n\n\n\n<p>Grispi provides you with a dedicated support email address, which will be used as the forwarding destination:<\/p>\n\n\n\n<pre class=\"wp-block-preformatted\">support@yourdomain.grispi.com<\/pre>\n\n\n\n<p>Note: Replace this with your actual domain name.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"553\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-50-1024x553.png\" alt=\"\" class=\"wp-image-3283\" srcset=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-50-1024x553.png 1024w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-50-300x162.png 300w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-50-768x415.png 768w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-50-50x27.png 50w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-50-1536x830.png 1536w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-50-2048x1106.png 2048w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-50-60x32.png 60w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-50-100x54.png 100w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-to-forward-mail-in-outlook-office-365\">\ud83d\udee0\ufe0f How to Forward Mail in Outlook (Office 365)?<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-step-by-step-instructions\">Step-by-Step Instructions:<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Log in at <a class=\"\" href=\"https:\/\/outlook.live.com\">https:\/\/outlook.live.com<\/a><\/li>\n\n\n\n<li>Click the <strong>Settings (\u2699\ufe0f)<\/strong> icon at the top right<\/li>\n\n\n\n<li>Select <strong>\u201cView all Outlook settings\u201d<\/strong> from the drop-down menu<\/li>\n\n\n\n<li>In the left menu, navigate to:<br><strong>Mail > Rules > Inbox Rules<\/strong><\/li>\n\n\n\n<li>Click <strong>\u201cAdd New Rule\u201d<\/strong><\/li>\n\n\n\n<li>Fill in the following fields:\n<ul class=\"wp-block-list\">\n<li><strong>Rule Name:<\/strong> Grispi Email Forwarding<\/li>\n\n\n\n<li><strong>Add condition:<\/strong> Apply to all messages<\/li>\n\n\n\n<li>Action: Forward to \u2192 support@yourdomain.grispi.com<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Click <strong>\u201cSave\u201d<\/strong> and activate the rule<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-external-routing-settings-may-be-required\">\ud83d\udd10 External Routing Settings (May Be Required)<\/h2>\n\n\n\n<p>Some corporate accounts may block external email forwarding by default. In such cases:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your IT administrator must allow external routing<\/li>\n\n\n\n<li>The <strong>Outbound spam policy<\/strong> or <strong>Remote domains<\/strong> settings may need to be updated in the Microsoft 365 admin panel<\/li>\n<\/ul>\n\n\n\n<p>\ud83d\udccc <em>If you are using a corporate account, contact your system administrator to make these changes.<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-post-forwarding-check\">\u2705 Post-Forwarding Check<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Send a test email to your Outlook address<\/li>\n\n\n\n<li>Confirm that the email appears in Grispi as a new support ticket<\/li>\n\n\n\n<li>This verifies that the forwarding rule is working properly<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-frequently-asked-questions\">\ud83d\udccc Frequently Asked Questions<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-does-the-redirection-apply-to-all-emails\">Does the redirection apply to all emails?<\/h3>\n\n\n\n<p>Yes, this rule applies to all incoming emails. However, you can also define condition-specific filters if needed.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-can-i-forward-more-than-one-address\">Can I forward more than one address?<\/h3>\n\n\n\n<p>Yes, you can create a separate forwarding rule for each email address.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-can-this-be-done-in-the-outlook-desktop-app\">Can this be done in the Outlook Desktop App?<\/h3>\n\n\n\n<p>No, this can only be configured through the Outlook Web App (OWA).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>By forwarding your Outlook (Office 365) email account to Grispi, you can ensure that incoming emails are automatically converted into support tickets. This allows you to manage customer messages directly from Grispi without manually copying them. In this tutorial, you&#8217;ll learn how to forward emails through the Outlook Web App&#8230;<\/p>\n","protected":false},"author":6,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"googlesitekit_rrm_CAowiMm_DA:productID":"","footnotes":""},"ht-kb-category":[],"ht-kb-tag":[],"class_list":["post-3315","ht_kb","type-ht_kb","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v18.7 (Yoast SEO v20.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u2709\ufe0f How to Forward Outlook (Office 365) Email to Grispi? - Grispi Support<\/title>\n<meta name=\"description\" content=\"https:\/\/www.youtube.com\/watch?v=o_z0VIDJ3Lc By forwarding your Outlook (Office 365) email account to Grispi, you can ensure that incoming emails are\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.grispi.com\/en\/knowledge-base\/how-to-forward-outlook-office-365-email-to-grispi\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u2709\ufe0f How to Forward Outlook (Office 365) Email to Grispi?\" \/>\n<meta property=\"og:description\" content=\"https:\/\/www.youtube.com\/watch?v=o_z0VIDJ3Lc By forwarding your Outlook (Office 365) email account to Grispi, you can ensure that incoming emails are\" \/>\n<meta property=\"og:url\" content=\"https:\/\/support.grispi.com\/en\/knowledge-base\/how-to-forward-outlook-office-365-email-to-grispi\/\" \/>\n<meta property=\"og:site_name\" content=\"Grispi Support\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-17T10:13:18+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-50-1024x553.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/support.grispi.com\/en\/knowledge-base\/how-to-forward-outlook-office-365-email-to-grispi\/\",\"url\":\"https:\/\/support.grispi.com\/en\/knowledge-base\/how-to-forward-outlook-office-365-email-to-grispi\/\",\"name\":\"\u2709\ufe0f How to Forward Outlook (Office 365) Email to Grispi? 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