{"id":3313,"date":"2025-04-14T08:02:01","date_gmt":"2025-04-14T08:02:01","guid":{"rendered":"https:\/\/support.grispi.com\/knowledge-base\/how-to-integrate-google-my-business-in-grispi\/"},"modified":"2025-05-22T13:21:29","modified_gmt":"2025-05-22T13:21:29","slug":"how-to-integrate-google-my-business-in-grispi","status":"publish","type":"ht_kb","link":"https:\/\/support.grispi.com\/en\/knowledge-base\/how-to-integrate-google-my-business-in-grispi\/","title":{"rendered":"How to Integrate Google My Business with Grispi?"},"content":{"rendered":"\n<p>Google My Business (GMB) is the section where your business appears in Google Search results and Google Maps. It displays your company\u2019s location, contact information, business hours, website link \u2014 and most importantly \u2014 customer reviews.<\/p>\n\n\n\n<p>With Grispi, you can turn these reviews into support tickets and manage them directly through your Grispi support interface.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-what-is-google-my-business\">\ud83d\udccd What is Google My Business?<\/h3>\n\n\n\n<p>Google My Business helps your business appear on Google Search and Maps with details such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Map location<\/li>\n\n\n\n<li>Contact information<\/li>\n\n\n\n<li>Business hours<\/li>\n\n\n\n<li>Customer reviews<\/li>\n<\/ul>\n\n\n\n<p>It serves as a crucial touchpoint for your customers to engage with your brand online.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-integration-steps\">\ud83d\udd27 Integration Steps<\/h2>\n\n\n\n<p>To connect your Google reviews to Grispi, use the G-Social integration panel.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"554\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-15-1024x554.png\" alt=\"\" class=\"wp-image-3147\" srcset=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-15-1024x554.png 1024w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-15-300x162.png 300w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-15-768x415.png 768w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-15-50x27.png 50w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-15-1536x831.png 1536w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-15-2048x1108.png 2048w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-15-60x32.png 60w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-15-100x54.png 100w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"549\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-13-1024x549.png\" alt=\"\" class=\"wp-image-3142\" srcset=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-13-1024x549.png 1024w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-13-300x161.png 300w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-13-768x412.png 768w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-13-50x27.png 50w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-13-1536x824.png 1536w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-13-2048x1099.png 2048w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-13-60x32.png 60w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-13-100x54.png 100w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-1-access-google-my-business-via-g-social\">1\ufe0f\u20e3 Access Google My Business via G-Social<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Log in to your Grispi dashboard.<\/li>\n\n\n\n<li>Navigate to <strong>Settings > Channels > Social Media > G-Social<\/strong>.<\/li>\n\n\n\n<li>Locate <strong>Google My Business<\/strong> in the channel list and click on it.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-2-authorize-your-google-account\">2\ufe0f\u20e3 Authorize Your Google Account<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sign in with the corporate Gmail account used to manage your business.<\/li>\n\n\n\n<li>Once authorized, your business profile will be automatically matched.<\/li>\n\n\n\n<li>After a successful connection, all new customer reviews from GMB will be imported into Grispi as support tickets.<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\ud83d\udd10 <strong>Note:<\/strong> You must use a Google account with access to your business profile to complete the integration.<\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-creating-filters-to-track-reviews\">\ud83e\udde9 Creating Filters to Track Reviews<\/h2>\n\n\n\n<p>To manage GMB reviews effectively, you can define a custom filter that separates GMB tickets from other channels and highlights unresolved items.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-example-filter-configuration\">Example Filter Configuration:<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"554\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-14-1024x554.png\" alt=\"\" class=\"wp-image-3145\" srcset=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-14-1024x554.png 1024w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-14-300x162.png 300w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-14-768x415.png 768w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-14-50x27.png 50w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-14-1536x831.png 1536w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-14-2048x1108.png 2048w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-14-60x32.png 60w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-14-100x54.png 100w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to <strong>Settings > Filters > Add Filter<\/strong><\/li>\n\n\n\n<li>Set a name for the filter: <code>GMB \u2013 Unresolved Comments<\/code><\/li>\n\n\n\n<li>Add the following conditions:\n<ul class=\"wp-block-list\">\n<li><strong>Channel = Google My Business<\/strong><\/li>\n\n\n\n<li><strong>Status &lt; Solved<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>This filter shows all GMB reviews that are awaiting a response, helping you prioritize and reply faster.<\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-benefits-of-integration\">\u2705 Benefits of Integration<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Never miss a review<\/strong> \u2013 Every comment becomes a trackable support ticket.<\/li>\n\n\n\n<li><strong>Centralized management<\/strong> \u2013 Handle reviews, DMs, and emails from one platform.<\/li>\n\n\n\n<li><strong>Boost responsiveness<\/strong> \u2013 Fast replies can improve your Google business rating.<\/li>\n\n\n\n<li><strong>Team collaboration<\/strong> \u2013 Assign reviews to the appropriate teams.<\/li>\n\n\n\n<li><strong>Filter and report<\/strong> \u2013 Monitor resolved vs. unresolved reviews with ease.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-integration-summary\">\ud83d\udccc Integration Summary<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Step<\/th><th>Description<\/th><\/tr><\/thead><tbody><tr><td>Access Point<\/td><td>G-Social > Google My Business<\/td><\/tr><tr><td>Login Method<\/td><td>Corporate Gmail account authorization<\/td><\/tr><tr><td>Comment Handling<\/td><td>Automatically turned into support tickets<\/td><\/tr><tr><td>Filter Example<\/td><td>Channel = GMB, Status &lt; Solved<\/td><\/tr><tr><td>Governance<\/td><td>Centralized visibility and review management<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-conclusion\">\ud83c\udfaf Conclusion<\/h2>\n\n\n\n<p>By integrating Google My Business with Grispi, you can turn customer feedback into measurable and actionable support tickets.<\/p>\n\n\n\n<p>This allows you to respond quickly, maintain your online reputation, and enhance customer satisfaction \u2014 all while improving how your business appears on Google.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Google My Business (GMB) is the section where your business appears in Google Search results and Google Maps. It displays your company\u2019s location, contact information, business hours, website link \u2014 and most importantly \u2014 customer reviews. With Grispi, you can turn these reviews into support tickets and manage them directly&#8230;<\/p>\n","protected":false},"author":6,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"googlesitekit_rrm_CAowiMm_DA:productID":"","footnotes":""},"ht-kb-category":[],"ht-kb-tag":[],"class_list":["post-3313","ht_kb","type-ht_kb","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v18.7 (Yoast SEO v20.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Integrate Google My Business with Grispi? - Grispi Support<\/title>\n<meta name=\"description\" content=\"Google My Business (GMB) is the section where your business appears in Google Search results and Google Maps. 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