{"id":3301,"date":"2025-04-22T07:12:28","date_gmt":"2025-04-22T07:12:28","guid":{"rendered":"https:\/\/support.grispi.com\/knowledge-base\/how-to-integrate-grispi-with-trendyol\/"},"modified":"2025-05-17T10:56:16","modified_gmt":"2025-05-17T10:56:16","slug":"how-to-integrate-grispi-with-trendyol","status":"publish","type":"ht_kb","link":"https:\/\/support.grispi.com\/en\/knowledge-base\/how-to-integrate-grispi-with-trendyol\/","title":{"rendered":"How to Integrate Grispi with Trendyol"},"content":{"rendered":"\n<p>Would you like to manage customer messages from <strong>Trendyol<\/strong> through a centralized support screen? <strong>Grispi \u2013 Trendyol integration<\/strong> automatically transfers customer inquiries and comments to Grispi, allowing your team to manage all communication from a single platform. This reduces workload and increases customer satisfaction.<\/p>\n\n\n\n<p>In this guide, you\u2019ll learn how to integrate Trendyol step by step using the <strong>Connexease<\/strong> infrastructure.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-is-trendyol-integration\">\ud83d\udd0c What Is Trendyol Integration?<\/h2>\n\n\n\n<p>With Trendyol integration:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Messages from your Trendyol store are automatically sent to <strong>Grispi<\/strong><\/li>\n\n\n\n<li>Tickets are created and forwarded directly to your support agents<\/li>\n\n\n\n<li>All operations are managed from a single panel \u2014 no need to switch between different systems<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"552\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-42-1024x552.png\" alt=\"\" class=\"wp-image-3231\" srcset=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-42-1024x552.png 1024w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-42-300x162.png 300w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-42-768x414.png 768w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-42-50x27.png 50w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-42-1536x828.png 1536w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-42-2048x1104.png 2048w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-42-60x32.png 60w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-42-100x54.png 100w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-to-integrate-trendyol\">\u2705 How to Integrate Trendyol?<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-1-define-api-connection-via-connexease\">1. Define API Connection via Connexease<\/h3>\n\n\n\n<p>The integration is completed through Connexease by entering your <strong>Trendyol API Key<\/strong> and configuring the necessary fields in the Grispi panel.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-installation-steps\">\ud83d\udd27 Installation Steps:<\/h4>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Log in to Grispi<\/li>\n\n\n\n<li>Go to <strong>Settings > Channels > Social Media (G-Social) > Connexease<\/strong><\/li>\n\n\n\n<li>Select <strong>Trendyol<\/strong> from the left menu<\/li>\n\n\n\n<li>Log in using your <strong>Connexease credentials<\/strong> (Username\/Password provided by the Grispi technical team)<\/li>\n\n\n\n<li>Once the integration is activated, incoming Trendyol messages will automatically appear in Grispi<\/li>\n<\/ol>\n\n\n\n<p>\ud83d\udccc If needed, the Grispi technical team can assist with API access and integration setup.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-to-filter-trendyol-tickets\">\ud83d\uddc2 How to Filter Trendyol Tickets<\/h2>\n\n\n\n<p>After integration, we recommend creating a custom filter to manage Trendyol-related tickets more efficiently.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-filter-creation-steps\">Filter Creation Steps:<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to <strong>Settings > Filters > Add Filter<\/strong><\/li>\n\n\n\n<li>Name your filter (e.g., <strong>\u201cTrendyol Tickets\u201d<\/strong>)<\/li>\n\n\n\n<li>Add the following conditions:<br><strong>Channel<\/strong> equals \u2192 <em>Trendyol<\/em><br><strong>Status<\/strong> is less than \u2192 <em>Solved<\/em><\/li>\n<\/ol>\n\n\n\n<p>\u2705 This filter allows you to quickly access unresolved tickets from Trendyol.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-advantages-of-trendyol-integration\">\ud83c\udfaf Advantages of Trendyol Integration<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\ud83d\udce5 Customer inquiries and order-related messages are automatically received in <strong>Grispi<\/strong><\/li>\n\n\n\n<li>\u2705 All tickets are managed from a <strong>single interface<\/strong><\/li>\n\n\n\n<li>\u23f1 Faster response times increase <strong>customer satisfaction<\/strong><\/li>\n\n\n\n<li>\ud83d\udcca Agent performance can be tracked with filters and reports<\/li>\n\n\n\n<li>\ud83d\udcac Your <strong>Trendyol store score<\/strong> and <strong>response time metrics<\/strong> can improve significantly<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-help-support\">\ud83d\udcac Help &amp; Support<\/h2>\n\n\n\n<p>Integration may require technical assistance. Your <strong>unique username and password<\/strong> will be shared with you by the Grispi technical team.<\/p>\n\n\n\n<p>\ud83d\udce7 For additional support, contact: <strong><a>support@grispi.com<\/a><\/strong><\/p>\n\n\n\n<p>\ud83d\udc49 You can also read: <strong><a href=\"https:\/\/support.grispi.com\/en\/knowledge-base\/how-to-integrate-whatsapp-in-grispi\/\">How to Integrate WhatsApp in Grispi<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Would you like to manage customer messages from Trendyol through a centralized support screen? Grispi \u2013 Trendyol integration automatically transfers customer inquiries and comments to Grispi, allowing your team to manage all communication from a single platform. This reduces workload and increases customer satisfaction. In this guide, you\u2019ll learn how&#8230;<\/p>\n","protected":false},"author":6,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"googlesitekit_rrm_CAowiMm_DA:productID":"","footnotes":""},"ht-kb-category":[],"ht-kb-tag":[],"class_list":["post-3301","ht_kb","type-ht_kb","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v18.7 (Yoast SEO v20.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Integrate Grispi with Trendyol - Grispi Support<\/title>\n<meta name=\"description\" content=\"Would you like to manage customer messages from Trendyol through a centralized support screen? 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