{"id":3299,"date":"2025-04-22T07:17:31","date_gmt":"2025-04-22T07:17:31","guid":{"rendered":"https:\/\/support.grispi.com\/knowledge-base\/how-to-integrate-grispi-hepsiburada\/"},"modified":"2025-05-17T10:50:33","modified_gmt":"2025-05-17T10:50:33","slug":"how-to-integrate-grispi-hepsiburada","status":"publish","type":"ht_kb","link":"https:\/\/support.grispi.com\/en\/knowledge-base\/how-to-integrate-grispi-hepsiburada\/","title":{"rendered":"How to Integrate Grispi with Hepsiburada?"},"content":{"rendered":"\n<p>Would you like to manage all customer messages from your Hepsiburada store on a single, centralized support screen\u2014just like email or social media tickets?<\/p>\n\n\n\n<p>Grispi\u2019s Hepsiburada integration automatically transfers all customer messages and feedback from your Hepsiburada store into Grispi. This streamlines your workflows and enhances customer satisfaction.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-is-hepsiburada-integration\">\ud83d\udd0c What Is Hepsiburada Integration?<\/h2>\n\n\n\n<p>The Hepsiburada integration automatically routes messages from your store to the <strong>Grispi support system<\/strong>. These incoming messages are converted into <strong>support tickets<\/strong>, allowing your team to manage them just like emails, WhatsApp, or other social media channels.<\/p>\n\n\n\n<p>This integration is established via the <strong>Connexease<\/strong> infrastructure and does not require any manual transfer.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"552\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-43-1024x552.png\" alt=\"\" class=\"wp-image-3235\" srcset=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-43-1024x552.png 1024w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-43-300x162.png 300w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-43-768x414.png 768w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-43-50x27.png 50w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-43-1536x828.png 1536w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-43-2048x1104.png 2048w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-43-60x32.png 60w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-43-100x54.png 100w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-to-integrate-hepsiburada\">\u2705 How to Integrate Hepsiburada?<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-1-connect-via-api-through-connexease\">1. Connect via API through Connexease<\/h3>\n\n\n\n<p>The integration is completed using the <strong>username<\/strong> and <strong>password<\/strong> provided by Connexease.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-installation-steps\">\ud83d\udd27 Installation Steps:<\/h4>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Log in to Grispi<\/li>\n\n\n\n<li>Navigate to <strong>Settings > Channels > Social Media (G-Social) > Connexease<\/strong><\/li>\n\n\n\n<li>Enter the <strong>username and password<\/strong> provided by Connexease<\/li>\n\n\n\n<li>Click the <strong>\u201cLogin\u201d<\/strong> button to activate the connection<\/li>\n<\/ol>\n\n\n\n<p>\ud83d\udccc You can contact the Grispi technical team for API access details and connection support.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-to-filter-hepsiburada-tickets\">\ud83d\uddc2 How to Filter Hepsiburada Tickets?<\/h2>\n\n\n\n<p>After integration, you can create a custom filter to easily track Hepsiburada-related tickets.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-filter-creation-steps\">Filter Creation Steps:<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to <strong>Settings > Filters > Add Filter<\/strong><\/li>\n\n\n\n<li>Name your filter (e.g., <strong>\u201cHepsiburada Tickets\u201d<\/strong>)<\/li>\n\n\n\n<li>Add the following conditions:\n<ul class=\"wp-block-list\">\n<li><strong>Channel equals \u2192 Hepsiburada<\/strong><\/li>\n\n\n\n<li><strong>Status is less than \u2192 Solved<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p>\u2705 This filter helps you list only the tickets that are awaiting resolution.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-benefits-of-hepsiburada-integration\">\ud83c\udfaf Benefits of Hepsiburada Integration<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\ud83d\udd04 All customer messages from Hepsiburada are automatically imported into <strong>Grispi<\/strong><\/li>\n\n\n\n<li>\ud83e\uddd1\u200d\ud83d\udcbc Support agents can manage tickets from a single interface<\/li>\n\n\n\n<li>\u23f1 Faster response times improve overall performance<\/li>\n\n\n\n<li>\ud83d\udcca Tickets are easily filterable and included in reports<\/li>\n\n\n\n<li>\ud83d\udcac Customer satisfaction increases as resolution processes are streamlined<\/li>\n<\/ul>\n\n\n\n<p>For related information:<br>\ud83d\udc49 <strong><a href=\"https:\/\/support.grispi.com\/en\/knowledge-base\/how-to-integrate-grispi-with-trendyol\/\">How to Integrate Grispi with Trendyol<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Would you like to manage all customer messages from your Hepsiburada store on a single, centralized support screen\u2014just like email or social media tickets? Grispi\u2019s Hepsiburada integration automatically transfers all customer messages and feedback from your Hepsiburada store into Grispi. This streamlines your workflows and enhances customer satisfaction. \ud83d\udd0c What&#8230;<\/p>\n","protected":false},"author":6,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"googlesitekit_rrm_CAowiMm_DA:productID":"","footnotes":""},"ht-kb-category":[],"ht-kb-tag":[],"class_list":["post-3299","ht_kb","type-ht_kb","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v18.7 (Yoast SEO v20.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Integrate Grispi with Hepsiburada? - Grispi Support<\/title>\n<meta name=\"description\" content=\"Would you like to manage all customer messages from your Hepsiburada store on a single, centralized support screen\u2014just like email or social media\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.grispi.com\/en\/knowledge-base\/how-to-integrate-grispi-hepsiburada\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Integrate Grispi with Hepsiburada?\" \/>\n<meta property=\"og:description\" content=\"Would you like to manage all customer messages from your Hepsiburada store on a single, centralized support screen\u2014just like email or social media\" \/>\n<meta property=\"og:url\" content=\"https:\/\/support.grispi.com\/en\/knowledge-base\/how-to-integrate-grispi-hepsiburada\/\" \/>\n<meta property=\"og:site_name\" content=\"Grispi Support\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-17T10:50:33+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-43-1024x552.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/support.grispi.com\/en\/knowledge-base\/how-to-integrate-grispi-hepsiburada\/\",\"url\":\"https:\/\/support.grispi.com\/en\/knowledge-base\/how-to-integrate-grispi-hepsiburada\/\",\"name\":\"How to Integrate Grispi with Hepsiburada? 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