{"id":3297,"date":"2025-04-22T07:25:50","date_gmt":"2025-04-22T07:25:50","guid":{"rendered":"https:\/\/support.grispi.com\/knowledge-base\/how-to-integrate-grispi-telegram\/"},"modified":"2025-05-17T10:45:22","modified_gmt":"2025-05-17T10:45:22","slug":"how-to-integrate-grispi-telegram","status":"publish","type":"ht_kb","link":"https:\/\/support.grispi.com\/en\/knowledge-base\/how-to-integrate-grispi-telegram\/","title":{"rendered":"How to Integrate Grispi with Telegram"},"content":{"rendered":"\n<p>Would you like to manage user messages from Telegram in the same centralized support screen as WhatsApp and other social media channels?<\/p>\n\n\n\n<p>Grispi\u2019s Telegram integration ensures that messages sent via Telegram are automatically transferred to Grispi. This allows you to track customer communication from a single interface and enables your agents to respond quickly and efficiently.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-is-telegram-integration\">\ud83d\udd0c What Is Telegram Integration?<\/h2>\n\n\n\n<p>With Telegram integration:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>All incoming messages to your Telegram channel are delivered to <strong>Grispi<\/strong><\/li>\n\n\n\n<li>These messages are automatically converted into <strong>support tickets<\/strong><\/li>\n\n\n\n<li>Your support team can manage and filter these tickets just like any other channel<\/li>\n\n\n\n<li>All customer communication is unified in one place<\/li>\n<\/ul>\n\n\n\n<p>This integration is established via the <strong>Connexease<\/strong> infrastructure and requires your Telegram <strong>bot token<\/strong> and <strong>username<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"552\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-44-1024x552.png\" alt=\"\" class=\"wp-image-3240\" srcset=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-44-1024x552.png 1024w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-44-300x162.png 300w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-44-768x414.png 768w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-44-50x27.png 50w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-44-1536x828.png 1536w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-44-2048x1104.png 2048w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-44-60x32.png 60w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-44-100x54.png 100w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-to-integrate-telegram\">\u2705 How to Integrate Telegram?<\/h2>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-installation-steps\">\ud83d\udd27 Installation Steps:<\/h4>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Log in to Grispi<\/li>\n\n\n\n<li>Go to <strong>Settings > Channels > Social Media (G-Social) > Connexease<\/strong><\/li>\n\n\n\n<li>Log in using your <strong>Connexease username and password<\/strong> (provided by the Grispi technical team)<\/li>\n\n\n\n<li>Enter your <strong>Telegram Bot Token<\/strong> in the appropriate field<\/li>\n\n\n\n<li>Activate the connection by logging in<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-to-filter-telegram-tickets\">\ud83d\uddc2 How to Filter Telegram Tickets<\/h2>\n\n\n\n<p>To manage Telegram messages more efficiently, you can create a custom filter.<\/p>\n\n\n\n<p><strong>Filter Creation Steps:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to <strong>Settings > Filters > Add Filter<\/strong><\/li>\n\n\n\n<li><strong>Filter Name:<\/strong> Telegram Tickets<\/li>\n\n\n\n<li><strong>Conditions:<\/strong>\n<ul class=\"wp-block-list\">\n<li><strong>Channel<\/strong> equals \u2192 <em>Telegram<\/em><\/li>\n\n\n\n<li><strong>Status<\/strong> is less than \u2192 <em>Solved<\/em><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p>\u2705 This allows you to easily monitor unresolved Telegram tickets.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-advantages-of-telegram-integration\">\ud83c\udfaf Advantages of Telegram Integration<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\ud83d\udcf2 Telegram messages are automatically imported into Grispi<\/li>\n\n\n\n<li>\ud83e\uddd1\u200d\ud83d\udcbc Each message is converted into a ticket and displayed on the agent screen<\/li>\n\n\n\n<li>\u23f1 Faster response times, increased customer satisfaction<\/li>\n\n\n\n<li>\ud83d\udcca Tickets can be filtered and included in reports<\/li>\n\n\n\n<li>\ud83d\udcac All communication is managed through a <strong>single unified platform<\/strong><\/li>\n<\/ul>\n\n\n\n<p>For related information:<br>\ud83d\udc49 <strong><a href=\"https:\/\/support.grispi.com\/en\/knowledge-base\/how-to-integrate-whatsapp-in-grispi\/\">How to Integrate WhatsApp in Grispi<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Would you like to manage user messages from Telegram in the same centralized support screen as WhatsApp and other social media channels? Grispi\u2019s Telegram integration ensures that messages sent via Telegram are automatically transferred to Grispi. This allows you to track customer communication from a single interface and enables your&#8230;<\/p>\n","protected":false},"author":6,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"googlesitekit_rrm_CAowiMm_DA:productID":"","footnotes":""},"ht-kb-category":[],"ht-kb-tag":[],"class_list":["post-3297","ht_kb","type-ht_kb","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v18.7 (Yoast SEO v20.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Integrate Grispi with Telegram - Grispi Support<\/title>\n<meta name=\"description\" content=\"Would you like to manage user messages from Telegram in the same centralized support screen as WhatsApp and other social media channels? 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