{"id":3293,"date":"2025-04-24T13:29:28","date_gmt":"2025-04-24T13:29:28","guid":{"rendered":"https:\/\/support.grispi.com\/knowledge-base\/%f0%9f%8e%af-automatic-demand-closing-in-grispi-using-triggers-and-macros\/"},"modified":"2025-05-17T10:41:45","modified_gmt":"2025-05-17T10:41:45","slug":"automatic-demand-closing-in-grispi-using-triggers-and-macros","status":"publish","type":"ht_kb","link":"https:\/\/support.grispi.com\/en\/knowledge-base\/automatic-demand-closing-in-grispi-using-triggers-and-macros\/","title":{"rendered":"\ud83c\udfaf Automatic Ticket Closing in Grispi: Using Triggers and Macros"},"content":{"rendered":"\n<p>For teams using the Grispi support system, automatically closing tickets under specific conditions is essential for both operational efficiency and accurate reporting. In this guide, we explain step by step how to create an automatic ticket closure rule.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-why-should-you-auto-close-tickets\">\ud83d\ude80 Why Should You Auto-Close Tickets?<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tickets marked as <strong>Closed<\/strong> cannot be edited and are considered fully resolved<\/li>\n\n\n\n<li>The <strong>Closed<\/strong> status is required for automation rules and API operations to function correctly<\/li>\n\n\n\n<li>Manual workload for agents is reduced, and processes become standardized<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"553\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-45-1024x553.png\" alt=\"\" class=\"wp-image-3260\" srcset=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-45-1024x553.png 1024w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-45-300x162.png 300w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-45-768x415.png 768w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-45-50x27.png 50w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-45-1536x830.png 1536w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-45-2048x1106.png 2048w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-45-60x32.png 60w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-45-100x54.png 100w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-step-by-step-automatic-closure-setup\">\ud83d\udd27 Step-by-Step Automatic Closure Setup<\/h2>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-1-create-a-trigger\">1. Create a Trigger<\/h4>\n\n\n\n<p>Triggers are rules that automatically perform actions on tickets when defined conditions are met.<\/p>\n\n\n\n<p><strong>Trigger Setup:<\/strong><\/p>\n\n\n\n<p><strong><strong>Conditions<\/strong> (all must be met):<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Ticket status<\/strong> \u2192 Less than <em>Closed<\/em><\/li>\n\n\n\n<li><strong>Tag<\/strong> \u2192 <em>closeticket<\/em> (tag must be present)<\/li>\n<\/ul>\n\n\n\n<p><strong>Actions:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Remove tag:<\/strong> <em>closeticket<\/em><\/li>\n\n\n\n<li><strong>Change ticket status:<\/strong> <em>Closed<\/em><\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u2705 <em>Removing the tag ensures the trigger won\u2019t be reactivated unintentionally.<\/em><\/p>\n<\/blockquote>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-2-create-a-macro\">2. Create a Macro<\/h4>\n\n\n\n<p>You can define a macro to simplify the process for agents. This macro adds the required tag to the ticket, which in turn activates the trigger.<\/p>\n\n\n\n<p><strong>Macro Settings:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Action: Add tag \u2192 closeticket<\/li>\n<\/ul>\n\n\n\n<p>When the agent runs this macro, the trigger will automatically close the ticket.<\/p>\n\n\n\n<p>You can also read the article:<br><strong><a href=\"https:\/\/support.grispi.com\/en\/knowledge-base\/automatically-close-multiple-requests-via-api-or-automation\/\">Automatically Closing a Large Number of Tickets (via API or Automation)<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>For teams using the Grispi support system, automatically closing tickets under specific conditions is essential for both operational efficiency and accurate reporting. In this guide, we explain step by step how to create an automatic ticket closure rule. \ud83d\ude80 Why Should You Auto-Close Tickets? \ud83d\udd27 Step-by-Step Automatic Closure Setup 1&#8230;.<\/p>\n","protected":false},"author":6,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"googlesitekit_rrm_CAowiMm_DA:productID":"","footnotes":""},"ht-kb-category":[],"ht-kb-tag":[],"class_list":["post-3293","ht_kb","type-ht_kb","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v18.7 (Yoast SEO v20.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\ud83c\udfaf Automatic Ticket Closing in Grispi: Using Triggers and Macros - Grispi Support<\/title>\n<meta name=\"description\" content=\"For teams using the Grispi support system, automatically closing tickets under specific conditions is essential for both operational efficiency and\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.grispi.com\/en\/knowledge-base\/automatic-demand-closing-in-grispi-using-triggers-and-macros\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\ud83c\udfaf Automatic Ticket Closing in Grispi: Using Triggers and Macros\" \/>\n<meta property=\"og:description\" content=\"For teams using the Grispi support system, automatically closing tickets under specific conditions is essential for both operational efficiency and\" \/>\n<meta property=\"og:url\" content=\"https:\/\/support.grispi.com\/en\/knowledge-base\/automatic-demand-closing-in-grispi-using-triggers-and-macros\/\" \/>\n<meta property=\"og:site_name\" content=\"Grispi Support\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-17T10:41:45+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-45-1024x553.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/support.grispi.com\/en\/knowledge-base\/automatic-demand-closing-in-grispi-using-triggers-and-macros\/\",\"url\":\"https:\/\/support.grispi.com\/en\/knowledge-base\/automatic-demand-closing-in-grispi-using-triggers-and-macros\/\",\"name\":\"\ud83c\udfaf Automatic Ticket Closing in Grispi: Using Triggers and Macros - 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