{"id":3291,"date":"2025-04-24T13:37:41","date_gmt":"2025-04-24T13:37:41","guid":{"rendered":"https:\/\/support.grispi.com\/knowledge-base\/%f0%9f%a7%b9-automatically-close-multiple-requests-via-api-or-automation\/"},"modified":"2025-05-17T10:38:30","modified_gmt":"2025-05-17T10:38:30","slug":"automatically-close-multiple-requests-via-api-or-automation","status":"publish","type":"ht_kb","link":"https:\/\/support.grispi.com\/en\/knowledge-base\/automatically-close-multiple-requests-via-api-or-automation\/","title":{"rendered":"\ud83e\uddf9 Automatically Close Multiple Tickets (via API or Automation)"},"content":{"rendered":"\n<p>In Grispi, closing multiple tickets at once is essential for archiving and keeping the interface clean. Tickets with <strong>Closed<\/strong> status are removed from view, become uneditable, and are more accurately represented in reports.<\/p>\n\n\n\n<p>In this article, you&#8217;ll learn how to close tickets in bulk using two methods:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Closing tickets in bulk via API<\/li>\n\n\n\n<li>Time-based closure using automation rules<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-bulk-close-tickets-using-api\">\ud83d\udd0c Bulk Close Tickets Using API<\/h3>\n\n\n\n<p>Grispi\u2019s API infrastructure allows you to programmatically manage a large number of tickets through external systems. Using APIs is ideal in the following scenarios:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Closing hundreds or thousands of tickets based on specific filters<\/li>\n\n\n\n<li>Creating a closure schedule by timestamp, label, or brand (especially in systems with strict data retention policies)<\/li>\n<\/ul>\n\n\n\n<p><strong>With the Grispi API, you can:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Update ticket status to <strong>Closed<\/strong><\/li>\n\n\n\n<li>Perform batch operations using filters such as label, date, or brand<\/li>\n<\/ul>\n\n\n\n<p>\ud83e\uddf0 For more information, refer to the <strong>Grispi API documentation.<\/strong><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\ud83d\udca1 If you&#8217;re not familiar with APIs, tools like <strong>Postman<\/strong> can help you send tickets to your Grispi account easily.<\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-closing-tickets-using-automation\">\u23f1\ufe0f Closing Tickets Using Automation<\/h3>\n\n\n\n<p>Grispi automations can automatically close tickets that remain inactive for a specified duration. This helps support teams clear forgotten or resolved tickets from the system.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"554\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-46-1024x554.png\" alt=\"\" class=\"wp-image-3265\" srcset=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-46-1024x554.png 1024w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-46-300x162.png 300w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-46-768x416.png 768w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-46-50x27.png 50w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-46-1536x831.png 1536w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-46-2048x1108.png 2048w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-46-60x32.png 60w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-46-100x54.png 100w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"203\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-47-1024x203.png\" alt=\"\" class=\"wp-image-3267\" srcset=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-47-1024x203.png 1024w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-47-300x59.png 300w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-47-768x152.png 768w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-47-50x10.png 50w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-47-1536x304.png 1536w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-47-2048x405.png 2048w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-47-60x12.png 60w, https:\/\/support.grispi.com\/wp-content\/uploads\/2025\/04\/image-47-100x20.png 100w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>To create an automation:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Create a new automation<\/li>\n\n\n\n<li>Add a title (e.g., <strong>&#8220;Close tickets not updated for 30 days&#8221;<\/strong>)<\/li>\n\n\n\n<li>Set the following conditions:\n<ul class=\"wp-block-list\">\n<li><strong>Ticket:<\/strong> Hours since last update &gt; 720 (30 days = 720 hours)<\/li>\n\n\n\n<li>Ticket status &lt; Closed<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Add the following action:\n<ul class=\"wp-block-list\">\n<li>Ticket status = Closed<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Save the automation<\/li>\n<\/ol>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>Note: <\/strong>If custom status categories are not enabled, you can directly use the condition and action: \u201cTicket Status = Closed\u201d.<\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-why-is-this-important\">\u2705 Why Is This Important?<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Data Cleaning:<\/strong> Old tickets are archived, and clutter is removed<\/li>\n\n\n\n<li><strong>Reporting Clarity:<\/strong> Only active tickets are included in analytics<\/li>\n\n\n\n<li><strong>Performance Improvement:<\/strong> Interface runs faster and smoother<\/li>\n\n\n\n<li><strong>Automation Efficiency:<\/strong> Eliminates repetitive manual work<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-conclusion\">\ud83c\udfaf Conclusion<\/h3>\n\n\n\n<p>Grispi provides robust <strong>automation<\/strong> and <strong>API<\/strong> capabilities for support teams aiming to streamline operations. Especially when managing a large number of tickets, these tools help ensure that:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Time and effort are saved<\/li>\n\n\n\n<li>Old tickets are systematically archived<\/li>\n\n\n\n<li>A cleaner, more collaborative support environment is maintained<\/li>\n<\/ul>\n\n\n\n<p><strong>Whether you integrate with Grispi\u2019s powerful API infrastructure or leverage time-based automations, you can elevate your support experience and improve operational efficiency.<\/strong><\/p>\n\n\n\n<p><strong>For more information:<\/strong><br><a href=\"https:\/\/support.grispi.com\/en\/knowledge-base\/automatic-demand-closing-in-grispi-using-triggers-and-macros\/\">Automatic Ticket Closing in Grispi: Using Triggers and Macros<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In Grispi, closing multiple tickets at once is essential for archiving and keeping the interface clean. Tickets with Closed status are removed from view, become uneditable, and are more accurately represented in reports. In this article, you&#8217;ll learn how to close tickets in bulk using two methods: \ud83d\udd0c Bulk Close&#8230;<\/p>\n","protected":false},"author":6,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"googlesitekit_rrm_CAowiMm_DA:productID":"","footnotes":""},"ht-kb-category":[],"ht-kb-tag":[],"class_list":["post-3291","ht_kb","type-ht_kb","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v18.7 (Yoast SEO v20.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\ud83e\uddf9 Automatically Close Multiple Tickets (via API or Automation) - Grispi Support<\/title>\n<meta name=\"description\" content=\"In Grispi, closing multiple tickets at once is essential for archiving and keeping the interface clean. 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