{"id":2603,"date":"2024-08-05T10:50:30","date_gmt":"2024-08-05T10:50:30","guid":{"rendered":"https:\/\/support.grispi.com\/knowledge-base\/what-is-oprisus-solveline-call-integration-and-how-to-activate-it\/"},"modified":"2025-05-16T08:53:28","modified_gmt":"2025-05-16T08:53:28","slug":"what-is-oprisus-solveline-call-integration-and-how-to-activate","status":"publish","type":"ht_kb","link":"https:\/\/support.grispi.com\/en\/knowledge-base\/what-is-oprisus-solveline-call-integration-and-how-to-activate\/","title":{"rendered":"What is Oprisus (Solveline) Call Integration and How to Activate It?"},"content":{"rendered":"\n<p>Grispi integrates seamlessly with <strong>Oprisus (Solveline)<\/strong> \u2014 a cloud-based call center solution \u2014 to help you manage customer service and communication processes more efficiently. This integration allows businesses to improve customer satisfaction and boost operational efficiency by managing all call activities from a single platform.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\" id=\"grispi-entegrasyonu-sayesinde-asagidakileri-yapabilirsiniz\">With the Grispi\u2013Oprisus integration, you can:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Manage <strong>incoming and outgoing calls<\/strong> directly within Grispi using the cloud-based Oprisus (Solveline) infrastructure.<\/li>\n\n\n\n<li>Automatically recognize incoming calls and <strong>link them to relevant support tickets<\/strong>.<\/li>\n\n\n\n<li><strong>Auto-generate tickets<\/strong> from incoming calls, allowing agents to record and respond to customer issues more effectively.<\/li>\n\n\n\n<li>Access <strong>detailed call analytics and reports<\/strong>, helping you monitor service quality and identify areas for improvement.<\/li>\n\n\n\n<li>View <strong>call history and customer details<\/strong> instantly to deliver faster, more personalized service \u2014 leading to higher customer satisfaction. <\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\" id=\"alotech-entegrasyonunu-aktif-etmek-icin\">How to Activate the Oprisus Integration<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Log in to your <strong>Grispi<\/strong> account and go to the <strong>Settings<\/strong> tab.<\/li>\n\n\n\n<li>Click on the <strong>Apps<\/strong> section under Settings.<\/li>\n\n\n\n<li>If the <strong>Oprisus application<\/strong> is not yet installed, click <strong>Install<\/strong> to add it.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"390\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/08\/image-5.png\" alt=\"\" class=\"wp-image-2606\" srcset=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/08\/image-5.png 1024w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/08\/image-5-300x114.png 300w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/08\/image-5-768x293.png 768w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/08\/image-5-50x19.png 50w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/08\/image-5-60x23.png 60w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/08\/image-5-100x38.png 100w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click <strong>Manage Plugin<\/strong> to activate or deactivate the plugin.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"699\" height=\"652\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/08\/image-6.png\" alt=\"\" class=\"wp-image-2609\" style=\"width:404px;height:auto\" srcset=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/08\/image-6.png 699w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/08\/image-6-300x280.png 300w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/08\/image-6-50x47.png 50w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/08\/image-6-60x56.png 60w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/08\/image-6-100x93.png 100w\" sizes=\"auto, (max-width: 699px) 100vw, 699px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click <strong>Manage Application<\/strong> to set <strong>access permissions<\/strong> for specific user groups. The \u201cCall\u201d feature will be enabled for selected users within Grispi.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"608\" height=\"435\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/08\/image-7.png\" alt=\"\" class=\"wp-image-2611\" style=\"width:471px;height:auto\" srcset=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/08\/image-7.png 608w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/08\/image-7-300x215.png 300w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/08\/image-7-50x36.png 50w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/08\/image-7-60x43.png 60w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/08\/image-7-100x72.png 100w\" sizes=\"auto, (max-width: 608px) 100vw, 608px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\" id=\"alotech-ile-cagri-alin-ve-cagri-yapin\">Receiving and Making Calls via Oprisus<\/h2>\n\n\n\n<p>To connect your <strong>Oprisus account<\/strong> with Grispi:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Send your <strong>user credentials<\/strong> and <strong>extension (internal) number<\/strong> to the Grispi team.<\/li>\n\n\n\n<li>Once the integration is completed by our team, you will be able to <strong>receive and make calls directly within Grispi<\/strong>.<\/li>\n\n\n\n<li>Update your status to <strong>&#8220;All Calls&#8221;<\/strong> to begin managing calls.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"415\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/08\/image-8.png\" alt=\"\" class=\"wp-image-2613\" srcset=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/08\/image-8.png 1024w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/08\/image-8-300x122.png 300w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/08\/image-8-768x311.png 768w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/08\/image-8-50x20.png 50w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/08\/image-8-60x24.png 60w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/08\/image-8-100x41.png 100w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Use the <strong>&#8220;Call&#8221; button<\/strong> within ticket details to contact customers instantly.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"330\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/08\/image-9.png\" alt=\"\" class=\"wp-image-2615\" srcset=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/08\/image-9.png 1024w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/08\/image-9-300x97.png 300w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/08\/image-9-768x248.png 768w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/08\/image-9-50x16.png 50w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/08\/image-9-60x19.png 60w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/08\/image-9-100x32.png 100w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-why-use-the-oprisus-integration\">Why Use the Oprisus Integration?<\/h3>\n\n\n\n<p>Grispi\u2019s integration with Oprisus enables you to manage your call center operations via a flexible, cloud-based system. With fast setup, real-time communication, and integrated call history, you can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Provide one-on-one customer service,<\/li>\n\n\n\n<li>Access call records on ticket,<\/li>\n\n\n\n<li>Communicate across various channels, and<\/li>\n\n\n\n<li>Analyze call data to support strategic decision-making.<\/li>\n<\/ul>\n\n\n\n<p><strong>Already an Oprisus user?<\/strong> You can start using the integration by providing your <strong>username<\/strong> and <strong>extension number<\/strong>.<\/p>\n\n\n\n<p><strong>Don\u2019t have an Oprisus (Solveline) account?<\/strong> <a href=\"https:\/\/grispi.com\/en\/contact-us\/\">Contact us here<\/a> to get started with setup and onboarding.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Grispi integrates seamlessly with Oprisus (Solveline) \u2014 a cloud-based call center solution \u2014 to help you manage customer service and communication processes more efficiently. This integration allows businesses to improve customer satisfaction and boost operational efficiency by managing all call activities from a single platform. With the Grispi\u2013Oprisus integration, you&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"googlesitekit_rrm_CAowiMm_DA:productID":"","footnotes":""},"ht-kb-category":[48],"ht-kb-tag":[],"class_list":["post-2603","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-integrations"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v18.7 (Yoast SEO v20.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What is Oprisus (Solveline) Call Integration and How to Activate It? - Grispi Support<\/title>\n<meta name=\"description\" content=\"You can find detailed information about Oprisus (Solveline) integration and activating the integration here.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.grispi.com\/en\/knowledge-base\/what-is-oprisus-solveline-call-integration-and-how-to-activate\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What is Oprisus (Solveline) Call Integration and How to Activate It?\" \/>\n<meta property=\"og:description\" content=\"You can find detailed information about Oprisus (Solveline) integration and activating the integration here.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/support.grispi.com\/en\/knowledge-base\/what-is-oprisus-solveline-call-integration-and-how-to-activate\/\" \/>\n<meta property=\"og:site_name\" content=\"Grispi Support\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-16T08:53:28+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/08\/image-5.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/support.grispi.com\/en\/knowledge-base\/what-is-oprisus-solveline-call-integration-and-how-to-activate\/\",\"url\":\"https:\/\/support.grispi.com\/en\/knowledge-base\/what-is-oprisus-solveline-call-integration-and-how-to-activate\/\",\"name\":\"What is Oprisus (Solveline) Call Integration and How to Activate It? 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