{"id":2495,"date":"2024-07-26T11:30:59","date_gmt":"2024-07-26T11:30:59","guid":{"rendered":"https:\/\/support.grispi.com\/knowledge-base\/how-can-i-manage-customer-messages-from-chat-in-grispi\/"},"modified":"2025-05-16T09:11:16","modified_gmt":"2025-05-16T09:11:16","slug":"how-can-i-manage-customer-messages-from-chat-in-grispi","status":"publish","type":"ht_kb","link":"https:\/\/support.grispi.com\/en\/knowledge-base\/how-can-i-manage-customer-messages-from-chat-in-grispi\/","title":{"rendered":"How Can I Manage Customer Messages from Chat in Grispi?"},"content":{"rendered":"\n

Grispi\u2019s live support (chat) feature allows customer tickets to be received directly on the Grispi platform. All conversations with customers are automatically saved in the system as ticket records. This enables agents to review past interactions, track tickets, and take the necessary actions.<\/p>\n\n\n\n

Chat Initiation:<\/strong>
The customer initiates a chat using the chat widget on your website.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Chat Notification:<\/strong>
With Grispi\u2019s live support feature, incoming chat tickets are delivered to agents as notifications. Agents can respond to and manage these tickets directly.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Chat Management:<\/strong>
All conversations between the agent and the customer are recorded in Grispi during the chat session.
Agents can:<\/p>\n\n\n\n

    \n
  • Use predefined templates to provide fast and consistent responses.<\/li>\n\n\n\n
  • Fill in required ticket fields based on the details shared during the chat.<\/li>\n\n\n\n
  • Reassign tickets to other agents when needed, ensuring accurate and efficient handling of customer inquiries.<\/li>\n<\/ul>\n\n\n\n
    \"\"<\/figure>\n\n\n\n

    Multilingual Support with Grispi Chat: The Localization Feature<\/h1>\n\n\n\n
    \"\"<\/figure>\n\n\n\n

    One of the key elements of success in customer support is providing quality service in the user\u2019s preferred language. Grispi addresses this with its powerful Localization Feature<\/strong>, allowing users to communicate in their own language through the chat interface\u2014offering a more personalized and inclusive support experience.<\/p>\n\n\n\n

    What is the Localization Feature?<\/h3>\n\n\n\n

    Grispi\u2019s localization feature automatically translates chat content based on users’ language preferences. This functionality includes:<\/p>\n\n\n\n

    Easy Management:<\/strong> Support teams can define the languages they want to offer via the Grispi management panel.<\/p>\n\n\n\n

    Multi-Language Support:<\/strong> The chat interface and message content are automatically adjusted according to the language selected by the user.<\/p>\n\n\n\n

    <\/p>\n","protected":false},"excerpt":{"rendered":"

    Grispi\u2019s live support (chat) feature allows customer tickets to be received directly on the Grispi platform. All conversations with customers are automatically saved in the system as ticket records. This enables agents to review past interactions, track tickets, and take the necessary actions. Chat Initiation:The customer initiates a chat using…<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"googlesitekit_rrm_CAowiMm_DA:productID":"","footnotes":""},"ht-kb-category":[52],"ht-kb-tag":[],"class_list":["post-2495","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-live-support-chat"],"yoast_head":"\nHow Can I Manage Customer Messages from Chat in Grispi? - Grispi Support<\/title>\n<meta name=\"description\" content=\"How can you manage customer messages via chat in Grispi? 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